Javier Castellano
Davenport,FL
Overview
4
4
years of professional experience
Work History
Bartender
Fords Garage
Davenport, FL
06.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Arranged bottles and glasses behind bar to make attractive displays.
Server
Fords Garage
Davenport, FL
06.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Longhorn Steakhouse
Davenport, FL
07.2020 - 01.2023
Education
High School Diploma -
Freedom High School
Orlando, FL05-2018
Skills
- Menu Memorization
- Safe service compliance
- Mixology
- Suggestive Selling
- Payment Processing
- Bar restocking
- Food Preparation
- Food Running
- Food Service
- Able to stand 13 hours
- Fluency in Spanish and English
- Aloha POS
- Outstanding customer service
- Beverage supply orders
- Salesmanship
- Courteous
- Liquor restocking
- Cash and credit transactions
- Marketing and sales experience
- Knowledge of craft and microbrews
- Extensive spirits knowledge
- Recipe and menu memorization
- Customer service expertise
- Safe serving knowledge
- Sales expertise
- Bar operations management
- Maintaining a clean bar
- Professional Appearance
- Hospitality service expertise
- Cocktail list development
- Hospitality and accommodation
- Point of sale systems
- Responsible Alcohol Service
- Beer and wine recommendations
- Changing beer kegs
- Clear and effective communication
- Extensive beer knowledge
Timeline
Bartender
Fords Garage
06.2023 - Current
Server
Fords Garage
06.2023 - Current
Server
Longhorn Steakhouse
07.2020 - 01.2023
High School Diploma -
Freedom High School