Javier Chavez
Houston
Summary
Dependable and hardworking professional with over 12 years of customer service experience and 8 years in the construction industry. Proven ability to thrive under pressure while consistently meeting metrics and goals with efficiency and accuracy. Strong commitment to upholding customer satisfaction, promoting company pride, ensuring safety compliance, and driving overall team and organizational success. Dedicated to fostering a collaborative environment that enhances productivity and quality service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Security
Blackwell Professional Support Services
St. Louis, MO
03.2025 - Current
- I am responsible for an apartment building on the weekends and over night in downtown St. Louis.
- Assuring that residents and guests are the ones entering.
- Helping residents when needed and addressing any ongoing issues at the complex.
Production Assistant
Lagunas Roofing
St. Louis, MO
03.2025 - Current
- I am a production assistant/production supervisor for a large roofing company in St. Louis, MO.
- Trades include roofing, siding, and gutters.
- 95% of trades are covered by insurance claims. I have to make sure crews are aware of what is being covered by insurance and what is not.
- Assuring that all crews have the necessary material to complete trade.
- Inspecting the work that has been completed and assuring everything was done correctly and to the terms of insurance coverage.
- Answering any concerns or questions that the homeowners may have.
- Responsible for cleaning up materials not used and returned to supplier.
Solar Panel Installation
JAM Remodeling
Springfield, IL
01.2025 - 03.2025
- Lead position in a crew that installed/replaced commercial solar panels.
- Crew of 20, working on different projects throughout the southeast area of IL.
- Installing the panels, running cables, and creating the blueprints up to inspection code.
- Pipe fitting involved, electrical knowledge, OSHA safety protocols.
Intake Specialist
Stewart J. Guss, Attorney at Law
Houston, TX
01.2021 - 01.2025
- Representing a large Personal Injury Law firm and speaking with potential clients to allow us to represent and get them on board.
- Speaking with current clients and setting up treatment or speak with insurance companies to attain information.
- High volume calls coming in with online leads that need to be followed up with.
- Selling the company and services we can provide in order to be able to assist the client.
- 1000+ clients signed during my time at Stewart J Guss.
Independent Contractor
JAM Remodeling
Houston, TX
06.2017 - 01.2025
- Worked as an independent contractor for a Home Remodeling company based in Houston.
- Painting, sheetrock, foundation, sandblasting, power washing, fence building.
- Worked with company for many years and learned different aspects of construction.
SCHEDULER
FRONT DESK
01.2019 - 08.2020
- Working front desk of an accident clinic. Checking in patients, rescheduling, follow ups, relaying information, answering phone calls, scheduling multiple patients over the phone.
- 4 different clinics throughout the week range from 10-50 patients daily
- Used the EXA System to schedule patients for all 4 clinics. Would provide information regarding type of appointment, procedure, medicine, billing, insurance and if needed attorney information
CUSTOMER SERVICE REP
NRG
06.2017 - 01.2019
- Working in the retention dept. Taking phone calls of existing customers speaking to them about their bills coming up with solutions
- Consist of also making sales over the phone with customer
- Have been a top performer at the company since I started taking phone calls
SERVER
CHILIS
10.2012 - 02.2014
- Would serve tables at one of the busiest restaurants
- Considered a strong server meaning handling the pressure, bringing food out, and keeping customers satisfied
- Would also work the back of the bar if bartender was not present
- AND 03/2016-12/2017
Education
Associate of Science - Health Science
Houston Community College
Houston06-2024
High School Diploma -
George Bush High School
Richmond, TX01-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Bilingual, capable of translating, reading, and writing both Spanish and English
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
Accomplishments
Top seller at NRG two years in a row
Multiple months at the top of most sign ups at Stewart J Guss. Most signups in a month, 42.
Certification
- Non-CDL Class C
- Driver's License
- Food Handler Certification
- TABC
Languages
Spanish - Expert
Timeline
Front Desk Security
Blackwell Professional Support Services
03.2025 - Current
Production Assistant
Lagunas Roofing
03.2025 - Current
Solar Panel Installation
JAM Remodeling
01.2025 - 03.2025
Intake Specialist
Stewart J. Guss, Attorney at Law
01.2021 - 01.2025
SCHEDULER
FRONT DESK
01.2019 - 08.2020
Independent Contractor
JAM Remodeling
06.2017 - 01.2025
CUSTOMER SERVICE REP
NRG
06.2017 - 01.2019
SERVER
CHILIS
10.2012 - 02.2014
Associate of Science - Health Science
Houston Community College
High School Diploma -
George Bush High School
Additional Information
- Skills & Abilities
- Leadership
- Detail-Oriented
- Strong work ethic
- Conflict resolution expert
- Customer and sales oriented
- Fluent in Spanish