Javier Gamino
Pewaukee
Summary
Dynamic server with a proven track record at Olive Garden, excelling in customer service excellence and cash handling. Recognized for training new staff and enhancing team collaboration, I consistently resolved conflicts to elevate guest experiences. Committed to maintaining a professional appearance while ensuring quality assurance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Delafield
03.2025 - Current
- Delivered exceptional customer service during peak dining hours to maximize satisfaction.
- Collaborated with kitchen staff to guarantee timely food delivery for all orders.
- Managed table assignments and seating arrangements to optimize dining efficiency.
- Processed payments and handled cash transactions with accuracy and attention to detail.
- Maintained cleanliness and organization of dining area, utensils, and equipment.
- Resolved customer complaints promptly to improve overall dining experience.
- Served high volume of daily customers with professionalism and dedication.
Server
Bartolotta Restaurants
Delafield
06.2024 - 08.2025
- Delivered exceptional customer service during peak dining hours to enhance guest experience.
- Processed cash transactions accurately while adhering to company policies.
- Trained new servers on restaurant procedures to ensure compliance and efficiency.
- Collaborated with team members to maintain smooth restaurant operations.
- Executed opening and closing duties, including setting up the dining area and restocking supplies.
- Followed health and safety guidelines in food preparation and service practices.
- Promoted menu items effectively to boost sales of desserts, appetizers, and specialty drinks.
- Addressed customer complaints promptly, coordinating with kitchen staff for replacements.
Restaurant Team Member
The Ingleside Hotel
Pewaukee
05.2021 - 07.2024
- Delivered exceptional customer service during peak dining hours to maximize satisfaction.
- Processed payments and managed cash transactions with accuracy.
- Maintained cleanliness and organization of dining area and utensils to ensure efficiency.
- Resolved customer complaints swiftly to improve overall dining experience.
- Greeted customers, addressed inquiries, and recommended specials to drive profitability.
- Operated POS terminals for order input, bill splitting, and accurate total calculations.
- Provided high-quality service to a large volume of daily customers, enhancing retention.
- Ensured a welcoming atmosphere through attentiveness and prompt assistance.
Host
Texas Roadhouse
Waukesha
11.2022 - 07.2023
- Streamlined seating arrangements for guests during peak service hours.
- Managed reservations and maintained accurate waitlist data to enhance efficiency.
- Trained new hosts, ensuring adherence to procedures and customer service standards.
- Collaborated with management to refine hosting processes and improve guest interactions.
- Anticipated customer needs, delivering exceptional service consistently.
- Handled incoming calls during busy shifts to assist customers promptly.
- Responded to inquiries regarding menu offerings, services, and promotions effectively.
Education
High School Diploma -
Arrowhead High School
Hartland, WI06-2025
University of Wisconsin, La Crosse
La Crosse, WISkills
- Customer service excellence
- Team collaboration
- Cash handling
- Time management
- Conflict resolution
- Training and mentoring
- Quality assurance
- Professional appearance
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Olive Garden
03.2025 - Current
Server
Bartolotta Restaurants
06.2024 - 08.2025
Host
Texas Roadhouse
11.2022 - 07.2023
Restaurant Team Member
The Ingleside Hotel
05.2021 - 07.2024
High School Diploma -
Arrowhead High School
University of Wisconsin, La Crosse
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