Javier Gonzalez
SWANZEY,NH
Summary
Proven track record at Federal Express, excelling as a Dangerous Goods Specialist and Courier, where meticulous attention to detail and exceptional customer service skills led to enhanced satisfaction and adherence to safety protocols. Skilled in independent work and adept at managing critical escalations, consistently delivering quality service under tight deadlines.
Overview
36
36
years of professional experience
Work History
Fedex Courier
Federal Express
10.2009 - 08.2024
- Delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Fedex Courier
Federal Express
05.2000 - 10.2009
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Dangerous Goods Specialist and Delivery Courier
Federal Express
08.1989 - 05.2000
- I was one of the stations Dangerous Goods Specialists. This position included the responsibility of auditing the paperwork for Dangerous Goods and Hazardous materials that were to be loaded on our outbound trucks. Most of these would be boarded on our aircraft for both domestic and international cargo flights.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Customer Service Agent
Federal Express Corporation
04.1988 - 08.1989
- Worked at the Call Center answering calls from customers.
- Helped customers track their packages and explain the reasons for any delays or any mishaps that a package or freight might have been involved in.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Scheduled pickups for customers.
- Communicated with destination stations for the expediting or rerouting of deliveries, as well as getting a service status/ETA of delivery.
Education
High School Diploma -
Greater Boston Academy
Stoneham, MA06.1979
Skills
- Working Independently
- Attention to Detail
- Customer Service
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Fedex Courier
Federal Express
10.2009 - 08.2024
Fedex Courier
Federal Express
05.2000 - 10.2009
Dangerous Goods Specialist and Delivery Courier
Federal Express
08.1989 - 05.2000
Customer Service Agent
Federal Express Corporation
04.1988 - 08.1989
High School Diploma -
Greater Boston Academy