Javier Hernandez
Lyft And Uber
Aurora,CO
1
Certificate
11
Years of experience
Accomplished manager skilled in budget oversight and staff development. Recognized for leading effective training programs and optimizing resources, ensuring high-quality service delivery and team performance. I am someone that works very well under pressure. i am focused on my work, i am professional with a strong background in customer service. Successfully led initiatives in inventory management and standard operating procedures, ensuring compliance and operational excellence.
Work History
Manager in Charge
7 Years 9 Months- Led staff training programs to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize supply chain processes.
- Developed and enforced standard operating procedures for food safety compliance.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- In charge of hiring staff and training.
- certified in bartending, food and beverage.
- Handled difficult situations with customers or employees in a appropiate way.
Lyft Driver
11 Years 5 Months- Delivered exceptional customer service during rides, ensuring passenger comfort and safety.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Monitored passenger feedback to enhance service quality and address concerns promptly.
- Delivered passengers to destinations safely and on time.
Education
High School Diploma
Skills
Customer relations
Staff development
Compliance monitoring
Troubleshooting and problem resolution
Reporting management
Budget oversight
Problem-solving
Customer service
Teamwork and collaboration
Multitasking
Team leadership
Decision-making
Customer service management
Staff training/development
Recruitment and hiring
Professional
work good underpressure
Accomplishments
i have accomplished a bartending training program, and am certified to bartend and train staff. I have a clean driving record and a top certified driver on uber and lyft. I have managed and shown leadership in my work enviroment.
Certification
- bartending Training -
- Certified bartender,
- certified uber and lyft driver
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager in Charge
El Mirador Mexican Restaurant
11.2018 - CurrentRead More
Lyft Driver
Lyft And Uber
03.2015 - CurrentRead More
Lincoln High School
High School Diploma
Read More