JAVIER LOPEZ
West Palm Beach,FL
Summary
Results-driven hospitality professional with 13+ years of experience leading front office operations and elevating guest satisfaction. Recognized for strong communication, team development, and operational efficiency. Recently advanced to Operations Manager, successfully leading cross-department operations, improving service standards, and driving performance in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Operations Manager
Aimbridge Hospitality
Embassy Suites West Palm Beach Central
06.2025 - Current
- Streamlined daily operations to enhance efficiency across multiple departments.
- Developed training programs for staff, improving operational knowledge and performance consistency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated cross-functional teams to ensure alignment on strategic objectives and project timelines.
- Analyzed operational data to identify trends, driving informed decision-making for resource allocation.
- Led initiatives that improved guest satisfaction scores through targeted service enhancements.
- Mentored junior managers, fostering professional development and promoting a culture of continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
Front Office Manager
Aimbridge Hospitality
Embassy Suites West Palm Beach Central
11.2022 - 06.2025
- Managed front office operations, including scheduling staff and assigning tasks.
- Ensured customer satisfaction by providing efficient service and resolving complaints.
- Trained new employees in customer service practices and policies.
- Analyzed front office data to identify opportunities for improvement.
- Provided assistance with special events or functions as needed.
- Coordinated activities with other departments to foster increased levels of communication and satisfaction.
- Developed and implemented controls to manage expenses.
- Reviewed customer feedback data to identify areas of improvement.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Supported with administrative duties such as filing documents and answering phones.
- Resolved conflicts professionally between staff members and customers.
- Controlled inventory levels by ordering supplies when necessary.
- Company Overview : Ambridge Hospitality
Assistant General Manager
Woodspring Suites
Doral, FL
06.2021 - 11.2022
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Recruited and hired associates to meet business needs and requirements.
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
- Stocked and replenished merchandise according to merchandising layouts.
- Established and maintained relationships with vendors.
- Led cross-functional projects that improved operational efficiency.
Front Office Manager
Regency Miami Airport
Miami, FL
08.2017 - 04.2021
- Managed a team of nine Front Desk Agents and two FD Supervisors.
- Responsible for meeting budget expectations and productivity.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Trained team members on new hotel services and products to support promotional efforts.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Monitored and evaluated personnel performance to complete reviews, recommend advancement, or address productivity concerns.
- Recruited, hired, trained, and implemented a mentoring program that offered positive employee engagement.
- Company Overview: TM Hospitality
- TM Hospitality
Front Desk/Supervisor
Regency Miami Airport
Miami, FL
07.2013 - 07.2017
- Managed daily operations at the front desk, ensuring the efficient processing of guest check-ins, check-outs, and special requests.
- Coordinated with various departments (Housekeeping, F&B, Maintenance) to ensure smooth operations and high guest satisfaction.
- Assisted in designing promotional materials and customer engagement strategies to increase hotel bookings and service awareness.
- Contributed to the recruitment and training of F&B staff, ensuring high-quality customer service and adherence to company standards.
- Reviewed established business practices and improved processes to increase productivity and reduce expense without compromising customer service levels.
- Implemented time-saving strategies to improve processes, systems, and behavior.
- Responded to and resolved customer questions and concerns.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained excellent attendance record, consistently arriving to work on time.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Entered customer data using OPERA software and updated information whenever patrons changed rooms.
Education
High School Diploma -
South Miami Senior High
FL06-2012
Skills
- Expert on Pep, Opera, Mircos, Jonus Chorum
- Exceptional communication
- Documentation and control
- Training and development
- Program Management
- Relationship building
- Bookkeeping
- Supervision
- Policy and procedure modifications
- Invoicing and billing
- Scheduling
- Payroll and budgeting
- Customer Service
- Teamwork
- Problem-Solving
- Leadership
- Customer service
- Issue handling
- Database management
- Records management
- Staff training and development
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Aimbridge Hospitality
06.2025 - Current
Front Office Manager
Aimbridge Hospitality
11.2022 - 06.2025
Assistant General Manager
Woodspring Suites
06.2021 - 11.2022
Front Office Manager
Regency Miami Airport
08.2017 - 04.2021
Front Desk/Supervisor
Regency Miami Airport
07.2013 - 07.2017
High School Diploma -
South Miami Senior High