Javier Lozano
Los Angeles,CA
Summary
Retail management professional with 15+ years of experience in fast-paced environments, including 1 year as Store Manager with Burlington and 8 years as Assistant Store Manager. Expertise in operations management, merchandising, loss prevention, and customer service. Proven record of leading teams, improving operational efficiency, driving sales, and meeting company standards.
Overview
8
8
years of professional experience
Work History
Store Manager
Burlington
Lakewood, California
01.2025 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supported daily store operations at Burlington across the sales floor and backroom.
- Coached associates on customer service, store standards, and Burlington procedures.
- Helped maintain merchandise presentation using Burlington visual merchandising guidelines.
- Set staff schedules to cover store traffic and service needs.
- Developed detailed weekly schedules to optimize staff productivity and ensure proper coverage.
- Created staff work schedules and assigned duties to enhance operational efficiency.
- Conducted recruitment processes to select qualified candidates, providing training and performance feedback for store associates.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Enforced cash handling, safety, and loss prevention policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer concerns and supported a positive Burlington shopping experience.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
Operations Manager
Ross Dress for Less
Long Beach, California
02.2019 - 01.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve the business plan and profitability goals.
- Oversaw store operations and streamlined daily team workflows to enhance service delivery.
- Evaluated schedules, labor needs, and daily task assignments to optimize resource allocation.
- Coordinated employee schedules and conducted training sessions to improve team efficiency.
- Built strong operational teams to meet process and production demands.
- Assessed employee development needs and provided feedback on their progress toward meeting goals.
- Addressed customer concerns by applying Ross Dress for Less service policies to ensure satisfaction.
- Presented performance and productivity reports to supervisors.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA08-2005
Skills
- Retail operations
- Employee training
- Team management
- Staff scheduling
- POS systems
- Cash handling
- Loss prevention
- Visual merchandising
- Customer service
- Team leadership
- Decision making
- Problem solving
- Conflict resolution
- Opening and closing procedures
Timeline
Store Manager
Burlington
01.2025 - Current
Operations Manager
Ross Dress for Less
02.2019 - 01.2025
High School Diploma -
Bell Gardens High School