Javier Magarin
Hialeah,FL
Summary
Dynamic professional with a proven track record at AT&T, excelling in consultative sales and enhancing customer satisfaction. Adept at conflict de-escalation and effective problem resolution, I consistently achieved sales targets while fostering collaborative teamwork. My strong communication skills and detail-oriented analysis drive results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Business Premier Service Consultant
AT&T
Miami, FL
09.2024 - Current
- HOURS PER WEEK 40
- Managed billing concerns and provided recommendations for new products and services to enhance customer satisfaction.
- Guided businesses towards optimal AT&T solutions through consultative sales approach.
- Managed business accounts to enhance customer satisfaction.
- Resolved technical issues for business clients.
- Delivered exceptional sales performance by meeting commission-based objectives.
- Provided multi-channel customer support through inbound and outbound phone communication.
- Engaged with colleagues and supervisors to accomplish sales and service targets.
Police Officer
Miami Dade County Police Department
Miami , FL
04.2021 - 08.2024
- HOURS PER WEEK 40
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Performed physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
- Apprehended physically restraining or working with law enforcement officials to identify or apprehend violators of state laws.
- Licensed to carry and proficient in the handling and operation of handguns, such as but not limited to pistols, automatic and semi-automatic rifles.
- Conducted investigations, prisoner transports, live-saving efforts, disaster response and recovery, asset protection during transit, training, and other matters.
- Identified and preserves evidence, writes comprehensive incident reports, prepares case files and testifies in court as it pertains to enforcing laws and regulations.
- Provided emergency response coordination as needed.
- Operated specialized vehicles and equipment in support of law enforcement and security operations.
- Detained witnesses and suspects, makes arrest, and preforms booking procedures.
- Interviewed witnesses and other persons involved and determines whether facts warrant and arrest or lesser action.
- Responded immediately to and engages potentially armed individuals during active threat responds situations.
- Knowledgeable about modern law enforcement and intelligence operations, criminal investigations, tactics, terms, work practices.
Retail Sales Associate
Yves Saint Laurent
Miami Beach, FL
11.2018 - 04.2021
- HOURS PER WEEK 40
- Collaborated with team members to meet store sales goals and promotions.
- Processed transactions efficiently while ensuring customer satisfaction.
- Assisted in inventory management by tracking stock levels and reordering items.
- Participated in store meetings to share ideas for improving sales strategies.
- Developed key customer relationships to increase sales.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Security Officer
Allied Universal Security Services, Systems and So
Miami, FL
09.2016 - 03.2018
- HOURS PER WEERK 40
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Retail Merchandiser
Sports Authority
Miami, FL
10.2014 - 09.2016
- HOURS PER WEEK 40
- Managed and preserved displays to ensure clean product presentations.
- Arranged merchandise racks to enhance visual appeal.
- Ensured displays remained updated by removing discontinued and damaged products.
- Organized merchandise by size and color, ensuring clear labeling.
- Responded to inquiries about store products, department details, and pricing.
- Conducted regular audits of merchandise for presentation and compliance.
- Updated store planograms in collaboration with management.
- Organized product displays in accordance with corporate guidelines.
Education
Police academy -
Miami-Dade Police Academy
Miami, FL04.2021
High School Diploma -
South West Miami Senior High School
Miami, FL06.2014
Skills
- Collaborative teamwork
- Effective problem resolution
- Detail-oriented analysis
- Efficient workload organization
- Enhancing employee engagement
- Clear and concise report drafting
- Strong ethical standards
- Conflict de-escalation
- Emergency management
- Sales development
- Consultative sales
- Communication skills
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Business Premier Service Consultant
AT&T
09.2024 - Current
Police Officer
Miami Dade County Police Department
04.2021 - 08.2024
Retail Sales Associate
Yves Saint Laurent
11.2018 - 04.2021
Security Officer
Allied Universal Security Services, Systems and So
09.2016 - 03.2018
Retail Merchandiser
Sports Authority
10.2014 - 09.2016
Police academy -
Miami-Dade Police Academy
High School Diploma -
South West Miami Senior High School