Javier Martinez
Garfield
Summary
Results-driven supervisor with expertise in conflict resolution and team performance enhancement. Over ten years of experience leading high-performing teams to consistently exceed objectives. Proven track record in fostering collaboration and achieving organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor of Patient Access Services
Englewood Health
Englewood
06.2025 - Current
- Direct and supervise a team of 20+ employees in daily operations.
- Supervise daily operations to ensure efficient workflow and patient care.
- Train and mentor staff on best practices and safety protocols.
- Coordinated schedules to align staffing with peak service demands.
- Implemented process improvements to boost patient satisfaction and streamline service delivery.
- Facilitated interdepartmental communication to enhance workflow and improve service efficiency.
- Managed inventory and supplies to maintain optimal stock levels for departments.
- Conduct performance evaluations to offer constructive feedback and foster employee development.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitor employee productivity to provide constructive feedback and coaching.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction.
- Enforce compliance with health regulations and organizational policies effectively.
- Complied with company policies, objectives and communication goals.
- Maintain accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Collaborate with other departments to coordinate workflow processes between teams.
- Conduct weekly meetings with team members to discuss upcoming tasks and project deadlines.
Supervisor of Patient Access Services
Englewood Hospital
Englewood
01.2002 - 10.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised and trained staff of over 20 employees.
- Provided customer service, entered data, and verified insurance approvals for clients.
- Completed quality assurance reports to ensure product standards were met.
- Assisted in the interview and hiring process.
Supervisor-Admitting/Emergency Department Registration
Jersey City Medical Center
Jersey City
09.2000 - 11.2002
- Provided customer service and was involved in training over 50 staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in the interview and hiring process.
- Trained all new hires.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
Administrative Partner
Christ Hospital and Medical Center
Jersey City
01.1999 - 01.2000
- Data entry, customer service, medical coding knowledge.
- Worked alongside nurses and doctors to properly enter physician orders and medications into the portal system.
- Assisted in maintaining electronic health records and patient documentation.
- Facilitated communication between medical staff and patients effectively.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Answered incoming phone calls, emails, and directed inquiries appropriately.
Education
High School Diploma -
Union Hill High School
Union City, NJ06-1996
College Credits - Business Administration and Management
Bergen County Community College
Paramus, NJSkills
- EPIC
- Insurance verification
- Customer excellence
- Effective communication
- Time management
- Excel proficiency
- Bilingual (English/Spanish)
- Word expertise
- Healthcare software navigation
- Data entry accuracy
- Google Docs familiarity
- Leadership skills
Certification
- Certified Medical Billing and Coding from New Jersey City University.
Timeline
Supervisor of Patient Access Services
Englewood Health
06.2025 - Current
Supervisor of Patient Access Services
Englewood Hospital
01.2002 - 10.2006
Supervisor-Admitting/Emergency Department Registration
Jersey City Medical Center
09.2000 - 11.2002
Administrative Partner
Christ Hospital and Medical Center
01.1999 - 01.2000
High School Diploma -
Union Hill High School
College Credits - Business Administration and Management
Bergen County Community College