Sarah Jette
Saugus,MA
Summary
Dedicated Patient Access Supervisor with expertise in HIPAA compliance, team management, and process optimization. Proven ability to enhance patient satisfaction through effective scheduling and staff training.
Results-oriented Patient Access Supervisor skilled in streamlining patient registration processes and enhancing operational efficiency. Committed to fostering strong communication within teams, ensuring compliance with healthcare regulations, and improving patient access and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Supervisor
BILH Shared Services
Peabody, MA
05.2019 - Current
- Supervised patient registration processes, ensuring compliance with healthcare regulations.
- Streamlined appointment scheduling system, enhancing patient access and satisfaction.
- Trained and mentored staff on best practices for patient interactions and data management.
- Implemented quality assurance measures, improving accuracy in patient information collection.
- Coordinated with clinical teams to optimize workflow efficiency and reduce wait times.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
Patient Access Representative
Lahey Medical Center
Peabody, MA
04.2018 - 05.2019
- Facilitated patient check-in processes to ensure efficient flow and reduce wait times.
- Verified insurance information to enhance patient access and minimize billing discrepancies.
- Coordinated appointment scheduling across multiple departments, improving operational efficiency.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Preschool Teacher
Miss Rina's Little Rascals
Saugus, MA
10.2014 - 04.2018
- Developed engaging lesson plans that fostered children's creativity and cognitive skills.
- Implemented individualized learning approaches to support diverse student needs and learning styles.
- Established a positive classroom environment promoting social, emotional, and physical development.
- Collaborated with parents to ensure effective communication regarding child progress and behavioral strategies.
- Evaluated student progress through observation and assessment tools, adjusting teaching strategies accordingly.
- Organized educational activities that encouraged exploration, problem-solving, and teamwork among students.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Education
High School Diploma -
Spaulding High School
RochesterSkills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Appointment scheduling
- Strong leadership
- Customer service
- Problem-solving
- Policy understanding
- Epic
- Microsoft
- Communication Skills
Timeline
Patient Access Supervisor
BILH Shared Services
05.2019 - Current
Patient Access Representative
Lahey Medical Center
04.2018 - 05.2019
Preschool Teacher
Miss Rina's Little Rascals
10.2014 - 04.2018
High School Diploma -
Spaulding High School