Javier Medina
Mercedes
Summary
Dynamic leader with proven management experience from Nextier Companies and Halliburton Energy Services. Excelled in employee engagement and Microsoft Office expertise, enhancing team productivity and customer satisfaction. Achieved notable improvements in service standard compliance and efficiency through effective task delegation and active listening. Skilled in driving operational excellence and fostering strong team dynamics.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Nextier Companies
07.2024 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored team's performance and gave feedback when necessary.
- Checked safety practices and integrity of PPE.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Utilized proper tools and materials to adhere to safety guidelines.
CEMENT SERVICE SUPERVISOR
Halliburton Energy Services
03.2017 - 07.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified plans and resources required to meet project goals and objectives.
- Calculate various types of primary cementing jobs, ensured quality and maintained great customer relations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Area Manager
Pepboys Parts And Auto
08.2013 - 03.2017
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
JOHNNY G ECONOMEDES HIGH SCHOOL
Edinburg, TX06-2008
Skills
- Inspections management
- Service order flow
- Task delegation
- Employee engagement
- Management experience
- Excellent personal service experience
- Outstanding prioritization skills
- Product promotion
- Microsoft office expertise
- Service standard compliance
- Active listening
- Brand representation
- Exchange coordination
- Administrative support
Languages
Spanish
Professional Working
Timeline
Service Supervisor
Nextier Companies
07.2024 - Current
CEMENT SERVICE SUPERVISOR
Halliburton Energy Services
03.2017 - 07.2024
Assistant Area Manager
Pepboys Parts And Auto
08.2013 - 03.2017
High School Diploma -
JOHNNY G ECONOMEDES HIGH SCHOOL