Javier Mejia
Hialeah
Summary
Customer-focused Airline Professional with deep expertise in ticketing, baggage claims, and boarding processes. Strong problem-solving and communication skills drive passenger satisfaction and enhance operational efficiency. In-depth knowledge of airline procedures and policies supports streamlined operations and improved service delivery.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
American Airlines
Miami
07.2025 - Current
- Assisted customers with flight bookings and itinerary adjustments to maximize satisfaction.
- Facilitated passenger check-in processes using automated kiosks, streamlining boarding experience.
- Managed boarding procedures to ensure timely, organized passenger flow.
- Coordinated baggage handling and promptly resolved lost luggage issues, improving customer satisfaction.
- Collaborated with airline staff to maintain smooth operational workflows at the gate.
- Greeted customers in a professional manner to create a welcoming atmosphere.
- Provided information on airline policies and services, increasing customer awareness and confidence.
- Processed payments for tickets, baggage fees, and other services efficiently.
Care Account Associate
T-Mobile
North Charleston
04.2025 - Current
- Experienced Care Account Associate with 13 years of expertise in enhancing customer satisfaction and loyalty through innovative feedback systems and efficient inquiry processes.
- Implemented feedback systems to gather actionable insights, enhancing client experience.
- Streamlined customer inquiry process, reducing response times and improving client experience.
- Design inquiry processes to reduce resolution times and boost service efficiency.
- Monitored trends to tailor strategies that increased customer retention.
- Passionate about leveraging creative thinking and problem-solving abilities to drive customer retention and service excellence.
- Demonstrates strong leadership and communication skills, fostering cohesive team environments and optimizing operational efficiency.
Assistant Manager
Coastal Crust
Charleston
06.2023 - 04.2025
- Led kitchen team, improving workflow and team cohesion.
- Scheduled staff shifts, enhancing operational efficiency.
- Implemented a staff scheduling system, optimizing shift coverage and resulting in improved operational efficiency.
- Assisted in daily operations to enhance team efficiency, contributing to overall productivity increase.
- Facilitated staff training sessions, promoting a cohesive work environment and improving customer service ratings significantly.
- Fostered positive team atmosphere, encouraging communication and collaboration among staff.
- Managed supplier orders to optimize inventory and reduce costs.
Pizza Cook
Coastal Crust
Charleston
05.2022 - 06.2023
- Prepared high-quality pizzas under strict time constraints, ensuring consistent customer satisfaction and repeat business.
- Set up workstations and prepared daily ingredients, supporting efficient kitchen operations.
- Trained new staff on cooking techniques and safety protocols, fostering a cohesive team environment and improving overall performance.
- Collaborated with team members to streamline kitchen processes, reducing food waste.
- Monitored inventory levels and identified trends, optimizing ordering processes to prevent stock shortages.
Ticketing and Sales Agent
Latam Airlines
Charleston
08.2019 - 02.2021
- Processed ticket sales and bookings, enhancing customer satisfaction and driving repeat business through efficient service.
- Issued air tickets and managed reservations, improving customer satisfaction through accurate and timely service.
- Handled special service reservations, resolving complex requests efficiently.
- Managed charges for excess baggage, increasing revenue collection by ensuring compliance with policies.
- Facilitated reservation changes, improving booking accuracy.
- Collaborated with team to streamline counter operations, boosting service speed.
- Recommended travel packages based on customer preferences, effectively upselling services to enhance overall sales.
Passenger Service Agent
Latam Airlines
Guayaquil
10.2014 - 07.2019
- Delivered exceptional customer service by assisting passengers with check-in and boarding, ensuring a smooth travel experience and fostering loyalty.
- Managed flight documentation and passenger check-in, ensuring compliance and efficiency.
- Coordinated with ground staff and flight crews to ensure on-time departures, improving operational efficiency and reducing delays.
- Handled flight dispatch operations, streamlining turnaround processes and elevating service quality.
- Coordinated flight receptions, maintaining punctuality and operational standards.
- Managed baggage claims, resolving issues promptly and decreasing wait times, contributing to improved customer satisfaction.
- Resolved luggage claims, improving customer satisfaction and loyalty.
- Utilized Sabre system for seamless flight and passenger management.
Administrative Assistant
Zion S.A.
Guayaquil
05.2014 - 10.2014
- Conducted comprehensive data entry and management, ensuring accuracy and timely access to critical information for decision-making.
- Managed data entry and document logistics to streamline workflow and reduce processing time.
- Prepared management reports, supporting strategic decision-making.
- Handled petty cash and company deposits to maintain accurate financial records and support operational integrity.
- Coordinated messenger routes, improving delivery accuracy and speed.
- Provided administrative support, contributing to a positive work environment and strengthening team communication.
Contact Center Agent
Recapt Contact Center
04.2012 - 02.2014
- Resolved customer complaints promptly, improving service quality and customer satisfaction.
- Delivered excellent customer service, fostering positive client relationships.
- Optimized appointment schedules, enhancing operational efficiency and patient flow.
- Scheduled medical appointments, ensuring efficient patient flow and satisfaction.
- Created scheduling reports, identifying opportunities for process improvements.
Education
Business Administration -
International University of Ecuador
Guayaquil04-2026
Physics and Math -
Unidad Educativa Santiago Mayor
Guayaquil01-2011
Skills
- Customer service
- Customer interaction
- Relationship building
- Communication
- Attention to detail
- Conflict resolution
- Problem solving
- Time management
- Order management
- Computer skills
- Creative thinking
- Leadership
- Staff training
Websites
References
- Amanda Russell, Coastal Crust, (845)705-6508
- Ricardo Flores, Poogan's Smokehouse, (843)997-5090
- Bruce Reed, T-Mobile, (843)697-5296
Languages
- English
- Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Agent
American Airlines
07.2025 - Current
Care Account Associate
T-Mobile
04.2025 - Current
Assistant Manager
Coastal Crust
06.2023 - 04.2025
Pizza Cook
Coastal Crust
05.2022 - 06.2023
Ticketing and Sales Agent
Latam Airlines
08.2019 - 02.2021
Passenger Service Agent
Latam Airlines
10.2014 - 07.2019
Administrative Assistant
Zion S.A.
05.2014 - 10.2014
Contact Center Agent
Recapt Contact Center
04.2012 - 02.2014
Business Administration -
International University of Ecuador
Physics and Math -
Unidad Educativa Santiago Mayor