Javier Rodriguez
Bronx,NY
Summary
With over 25 years of experience managing all aspects of an online business, my broad and versatile skill set ensures seamless day-to-day operations. Fluent in both Spanish and English, I effectively communicate and lead in a bilingual environment, enhancing team collaboration and customer relations. Responsibilities encompass strategic human resources management, meticulous inventory control, and precise purchasing processes. Committed to delivering exceptional customer service, fostering long-term relationships, and ensuring a positive client experience. Proficient in Microsoft Office and computer networking, enabling optimization of digital infrastructures, streamlined processes, and effective data analysis for informed business decisions. Approach is both hands-on and strategic, ensuring agile and competitive operations in a dynamic online marketplace. Leadership focuses on continuous improvement, driving growth, and aligning all operations with company's long-term objectives.
Overview
27
27
years of professional experience
Work History
Business Owner
NYC trendz Corp
03.2012 - Current
- Founded and operated a successful business for 10 years, overseeing all aspects of operations
- Developed and implemented strategic business plans to drive growth and increase profitability
- Oversaw budgeting and financial management, ensuring the company's financial health
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Utilized social media platforms to expand brand awareness and engage with target audience
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Maintained high levels of customer satisfaction through exceptional service delivery
- Conducted regular performance evaluations for employees, providing feedback for improvement as needed
- Drove online sales growth by implementing e-commerce platform resulting in a revenue increase of 35%
Sales Agent
DC Footwear Corp
03.1998 - 03.2012
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
Customer Service Representative
Macy’s
11.1997 - 03.1999
- Maintained communication with store team to support sales, promos and product knowledge.
- Assisted in training new employees on company procedures and best practices for successful debt recovery operations.
- Supported internal departments by providing relevant information on client accounts and collection statuses.
- Recovered merchandise from fitting rooms to maintain organization.
- Remained attentive and alert to prevent inventory shortages of high-demand items.
- Followed safety and security policies and procedures to reduce hazards and incidents.
Education
Associate's degree - Business Administration
BCC
Bronx, NY08.2004
Skills
- Business Management
- Budgeting
- Purchasing
- Logistics
- Sales Management
- Human Resources
- Supply Chain
- Negotiation
- Strategic Planning
- Management
- Marketing
- Inventory Control
- Bookkeeping
- Business Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner
NYC trendz Corp
03.2012 - Current
Sales Agent
DC Footwear Corp
03.1998 - 03.2012
Customer Service Representative
Macy’s
11.1997 - 03.1999
Associate's degree - Business Administration
BCC
Similar Profiles
Conor Michael McGroryConor Michael McGrory
President at NYC Excavation CorpPresident at NYC Excavation Corp
Angelo KingAngelo King
Building Maintenance Worker at NYC Health & Hospital CorpBuilding Maintenance Worker at NYC Health & Hospital Corp
TIVAUN COOPERTIVAUN COOPER
Labor Relations Associate at NYC Health Hospitals Corp – Coperate OfficeLabor Relations Associate at NYC Health Hospitals Corp – Coperate Office