Javier Rojo
Fort Worth
Summary
Dynamic sales professional with a proven track record at Gemaire Distributors, enhancing customer satisfaction and loyalty through exceptional service and product knowledge. Skilled in upselling, with a keen attention to detail, I excel in fostering strong client relationships, driving sales growth, and mentoring teams for peak performance.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Shearer Supply
05.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Counter Salesperson
Gemaire Distributors
05.2022 - 05.2024
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
Manager
Trane Inc.
03.2012 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Gemaire Distributors
05.2002 - 02.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Upselling and cross selling
- Email and phone etiquette
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Shearer Supply
05.2024 - Current
Counter Salesperson
Gemaire Distributors
05.2022 - 05.2024
Manager
Trane Inc.
03.2012 - 02.2022
Manager
Gemaire Distributors
05.2002 - 02.2012
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