Summary
Overview
Work History
Skills
Languages
Timeline
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Javier Rojo

Fort Worth

Summary

Dynamic sales professional with a proven track record at Gemaire Distributors, enhancing customer satisfaction and loyalty through exceptional service and product knowledge. Skilled in upselling, with a keen attention to detail, I excel in fostering strong client relationships, driving sales growth, and mentoring teams for peak performance.

Overview

23
23
years of professional experience

Work History

Inside Sales Representative

Shearer Supply
05.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

Counter Salesperson

Gemaire Distributors
05.2022 - 05.2024
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.

Manager

Trane Inc.
03.2012 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

Gemaire Distributors
05.2002 - 02.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Upselling and cross selling
  • Email and phone etiquette
  • Sales expertise

Languages

Spanish
Native or Bilingual

Timeline

Inside Sales Representative

Shearer Supply
05.2024 - Current

Counter Salesperson

Gemaire Distributors
05.2022 - 05.2024

Manager

Trane Inc.
03.2012 - 02.2022

Manager

Gemaire Distributors
05.2002 - 02.2012
Javier Rojo