Javier Suarez
Albuquerque,NM
Overview
12
12
years of professional experience
Work History
Independent Adjuster
All Seasons Roofing & Contracting
Albuquerque, NM
02.2014 - Current
- Assessed property damages and compiled detailed reports for insurance claims processing.
- Communicated effectively with clients to clarify coverage options and resolve inquiries promptly.
- Mentored junior adjusters on best practices in claims handling and customer service excellence.
- Conducted thorough inspections to determine eligibility for coverage based on policy terms.
- Developed training materials aimed at enhancing staff knowledge of industry regulations and standards.
- Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Increased accuracy in estimates by utilizing industry-standard software tools for calculating repair costs based on collected data.
- Assisted in special projects as needed, contributing valuable insights into team decision-making processes regarding claim handling initiatives or strategies changes.
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Maintained claims data in [Type] systems.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Estimated quantifiable characteristics of [Type] products.
Timeline
Independent Adjuster
All Seasons Roofing & Contracting
02.2014 - Current