Javier Thompson
Miramar,Florida
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
17
17
years of professional experience
Work History
Guest Service Representativer
Hard Rock Stadium
420 Don Shula Dr
09.2017 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Security Officer
Bryan Security
04.2013 - 05.2016
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Floor Staff Member
BrandsMart USA
Miami, FL
03.2007 - 10.2013
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
Education
Diploma - Computer Tech
Gibbs College
Livingston, NJ12.1999
Skills
- Guest Relations
- Data Entry
- Customer Service
- Guest Accommodations
Languages
Spanish
Limited Working
English
Limited Working
Timeline
Guest Service Representativer
Hard Rock Stadium
09.2017 - Current
Security Officer
Bryan Security
04.2013 - 05.2016
Floor Staff Member
BrandsMart USA
03.2007 - 10.2013
Diploma - Computer Tech
Gibbs College