Javier Velez
Eagle Pass,TX
Summary
Dynamic and reliable Bellman with proven expertise at Kickapp Lucky Eagle Casino, excelling in guest services and problem-solving. Recognized for enhancing guest experiences through effective communication and attention to detail, while ensuring seamless luggage handling and room deliveries. Committed to maintaining high standards of hotel operations and fostering a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Bellman
Kickapp Lucky Eagle Casino
10.2016 - 10.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Education
Diploma -
Penn Foster College
Penn, PA2012
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Heavy lifting
- Hotel operations
- Guest services
- Phone etiquette
- Room deliveries
- Guest relations
- Valet assistance
- Message delivery
- Guest errands
- Room service
- Claim tickets
- Proper luggage handling
- Strong interpersonal skills
- Concierge collaboration
- Suitcase storage
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Loading and unloading
- Reliability
- Excellent communication
- Customer service excellence
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Bellman
Kickapp Lucky Eagle Casino
10.2016 - 10.2024
Diploma -
Penn Foster College
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