Javier A. Mora
El Paso,TX
Summary
Dynamic customer service professional, enhancing customer satisfaction through effective problem-solving and communication. Bilingual in English and Spanish, skilled in Microsoft 365, and adept at resolving conflicts in high-pressure environments, consistently improving retention rates and delivering exceptional service. Passionate about leveraging accounting expertise. Energetic and hardworking, with a keen interest in technology and financial markets. Engaged in continuous learning through online courses in accounting, finance, and technology.
Overview
1
1
year of professional experience
Work History
TurboTax Customer Service Representative
Education at Work
02.2025 - Current
- Enhanced customer experience by swiftly addressing inquiries and resolving issues.
- Responded to customer inquiries to maintain high levels of satisfaction.
- Improved retention rates with effective problem-solving and communication skills.
- Delivered exceptional service, handling large volumes of calls efficiently.
- Assisted customers in navigating tax preparation software and locating prior tax returns and amendments.
- Escalated complex issues to specialized departments when necessary to ensure timely resolution.
- Developed strong communication and problem-solving skills in a high-volume call center environment
ESOL Lab Work-Study
El Paso Community College
10.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided excellent customer service.
- Supported administrative tasks in the Dean's Office to enhance student satisfaction and operational efficiency.
Education
BBA - Accounting
The University of Texas At El Paso
El Paso, TX12-2027
Associate of Arts - Business, Accounting & Economics
El Paso Community College
El Paso, TX12-2024
Skills
- Customer service
- Problem solving
- Communication skills
- Conflict resolution
- Proficient in Microsoft 365 (Excel, Word, PowerPoint) and internet research
- Fluent in English and Spanish
Timeline
TurboTax Customer Service Representative
Education at Work
02.2025 - Current
ESOL Lab Work-Study
El Paso Community College
10.2023 - 12.2024
BBA - Accounting
The University of Texas At El Paso
Associate of Arts - Business, Accounting & Economics
El Paso Community College
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