JAVIERA NARANJO
Groveland,FL
Summary
Compassionate professional with over ten years in client support and customer service. Fluent in English and Spanish, skilled in effective communication and connecting with diverse populations. Expertise in delivering empathetic support, coordinating schedules, and enhancing client experiences in therapeutic settings.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Mental Health Virtual Assistant
10.2023 - Current
- Serve as the first point of contact for clients seeking therapy, providing compassionate support and active listening.
- Conduct initial intake communications, collecting relevant information while maintaining strict HIPAA-compliant confidentiality.
- Assess client needs and preferences to match them with the most suitable therapist, ensuring a strong therapeutic fit.
- Manage therapists’ schedules, appointments, and session reminders to maintain an efficient workflow.
- Support therapists with administrative tasks, including email correspondence, client follow-ups, and record-keeping.
- Communicate client needs and relevant information to the clinical team to ensure proper support and resource referral.
- Prepare monthly reports analyzing practice performance, identifying successes, and recommending strategies to improve client experience.
- Oversee and coordinate social media content to engage current and prospective clients professionally.
Key Holder/Supervisor
Furla
08.2018 - 07.2020
- Supervised sales associates, resolved client concerns, and upheld high customer service standards, contributing to positive shopping experiences.
- Monitored store performance metrics, and implemented strategies to enhance customer satisfaction and operational efficiency.
- Assisted in managing daily store operations and took on additional responsibilities during store manager's absence, ensuring continuity of operations.
- Trained and guided team members in customer engagement and workflow procedures.
- Compiled daily, weekly, and monthly sales reports to track performance and identify trends, facilitating enhancements to client experience.
Sales Associate
Guess
08.2012 - 04.2018
- Provided customer service and maintained store organization to meet company standards.
- Developed strong relationships with clients and executed inventory prep and execution.
Education
Bachelor's degree - Psychology
Naropa University
Boulder, CO05-2025
Some College (No Degree) -
Miami Dade Community College
Miami, FLSkills
- Empathy and active listening
- Communication and interpersonal effectiveness
- Organization and time management
- Confidentiality and professionalism
- Adaptability and problem-solving
- Tech proficiency (Microsoft Office, scheduling tools, social media)
Timeline
Administrative Assistant
Mental Health Virtual Assistant
10.2023 - Current
Key Holder/Supervisor
Furla
08.2018 - 07.2020
Sales Associate
Guess
08.2012 - 04.2018
Bachelor's degree - Psychology
Naropa University
Some College (No Degree) -
Miami Dade Community College