Paola Romero
DaVita
2
Languages
14
years of professional experience
Results-driven administrative professional with extensive experience in customer service and process optimization. Specializes in enhancing communication and streamlining operations to support team objectives. Excels in managing multiple tasks in fast-paced settings while proactively identifying and resolving issues.
Work History
Administrative Assistant
8 Years 7 Months- Managed scheduling for multiple executives, ensuring effective use of time and resources.
- Coordinated daily administrative tasks to enhance operational efficiency and support team objectives.
- Developed and maintained filing systems to ensure easy access to important documents.
- Assisted in onboarding new staff, providing training on office procedures and tools.
- Streamlined communication processes between departments, improving collaboration and response times.
- Conducted regular inventory assessments of office supplies to optimize procurement strategies.
- Led initiatives to digitize records, enhancing data accessibility and reducing paper usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a a daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Medical Assistant
5 Years 7 Months- Educated patients on treatment plans, medications, and lifestyle changes to promote health awareness.
- Performed routine laboratory tests and procedures, adhering to safety and quality standards.
- Coordinated scheduling for patient appointments, optimizing physician time management and clinic workflow.
- Assisted with patient intake and maintained accurate medical records to ensure smooth clinic operations.
- Trained new staff on clinic protocols, enhancing team performance and consistency in patient care.
- Led patient follow-up initiatives to ensure adherence to treatment regimens and improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Measured patient pulse oximetry.
Education
High School Diploma
Medical Assistant Diploma - Medical Assistant
Skills
Office administration
Data entry
Customer relationship management
Computer skills
Customer service
Professional phone etiquette
Attention to detail
Positive attitude and empathy
Professional phone etiquette
Active listening
Multitasking in fast-paced environments
Positive attitude and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
DaVita
12.2017 - CurrentRead More
Medical Assistant
San Joaquin Kidney Clinic
05.2012 - 12.2017Read More
Franklin High School
High School Diploma
Read More
Kaplan Collage
Medical Assistant Diploma from Medical Assistant
Read More