Javier E Robles
Houston,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pizza Hut
Cypress, TX
11.2021 - Current
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed in-between 15-40 customer calls per day.
- Helped over 40 in-store customers per day,
Education
Associate - Business
Lone Star College System
Houston, TX05.2024
High School Diploma -
Langham Creek High School
Houston, TX06.2021
Skills
- Food Safety And Sanitation
- Stocks (Inventory)
- Customer Engagement
- Food Services
- Cashiering
- Customer Complaint Resolution
- Cash Handling
- Friendliness
- Customer Service
- Punctuality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
Pizza Hut
11.2021 - Current
Associate - Business
Lone Star College System
High School Diploma -
Langham Creek High School
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