Javionna Brown
Jacksonville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
05.2023 - 11.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Cashier Team Lead
McDonald's Fast Food Restaurant
12.2021 - 04.2023
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Jefferson County High School
Louisville, GASkills
- Critical thinking
- Adaptability and flexibility
- Problem-solving
- Multitasking and organization
- Customer complaint resolution
- Active listening
- Incoming call management
- Customer service
- Goal oriented
Timeline
Customer Service Representative
Amazon
05.2023 - 11.2024
Cashier Team Lead
McDonald's Fast Food Restaurant
12.2021 - 04.2023
High School Diploma -
Jefferson County High School