Javon Bates
Summary
Detail-oriented Quality Assurance Specialist with extensive experience in interpreting and implementing quality assurance standards while investigating customer complaints and non-conformance issues. Demonstrates strong problem-solving and analytical skills, leveraging knowledge of QA terms, tools, and methodologies to enhance business processes.
Overview
11
11
years of professional experience
Work History
Digital Solutions Interim Specialist
Wright-Patt Credit Union
Beavercreek
02.2026 - Current
- Assisted members with account inquiries and transaction processes.
- Collaborated with team members to develop and implement member service strategies that improved overall satisfaction.
- Maintained accurate records of member interactions and transactions.
- Educated members and partners on digital products and services, increasing usage and engagement.
- Resolved member issues promptly by coordinating with different departments.
- Contributed to a positive work environment through teamwork and communication.
- Provided digital support for members to resolve complex issues, ensuring timely and effective solutions.
Digital Solutions Representative
Wright-Patt Credit Union
Beavercreek
04.2019 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Resolved member issues through effective problem-solving techniques.
- Collaborated with team members to enhance customer service practices.
- Conducted training sessions for new partner representatives.
- Assisted partners during busy periods or whenever needed in order to provide excellent customer service.
- Consistently met daily performance goals set by management team members.
Kroger produce clerk
Kroger
Dayton
08.2015 - 06.2016
- Assisted customers with produce selections and provided product information.
- Monitored product quality and removed damaged items promptly.
- Stocked produce shelves with fresh fruits and vegetables daily.
- Maintained cleanliness and organization in the produce department.
- Collaborated with team members to ensure timely inventory replenishment.
- Prepared displays to enhance visual appeal of produce section.
- Operated equipment for washing and cutting fruits and vegetables safely.
- Trained new staff on proper handling of produce products and safety standards.
Education
Stebbins High School
Dayton, OHSkills
- Digital transaction management
- Technical troubleshooting
- Customer relationship management
- Problem solving
- Attention to detail
- Continuous improvement
- Team collaboration
- Effective communication
- Conflict resolution
Timeline
Digital Solutions Interim Specialist
Wright-Patt Credit Union
02.2026 - Current
Digital Solutions Representative
Wright-Patt Credit Union
04.2019 - Current
Kroger produce clerk
Kroger
08.2015 - 06.2016
Stebbins High School