Javon Mathis
Terrell,Texas
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Concierge, Front Desk
Quality Inn and Suites
04.2022 - Current
- Attend to the needs of guests and help them organize their accommodations while staying at our hotel
- Make reservations, recommend restaurants, bars and clubs to our guests and arrange errands such as food delivery and dry cleaning services.
- Understand guests needs and provide them personalized solutions by suggesting activities and facilities provided by the hotel.
- Extensive knowledge of the premises and the nearby venues and businesses to provide the most suitable recommendations.
- Maintain an upbeat work environment for co-workers and guests to ensure a pleasant experience for our guests.
Manufacturing Specialist
Leonardo DRS
04.2021 - 12.2021
- Dye clean individual dye with various chemicals.
- Visual inspection of said dye to ensure an adequate clean.
- Performed general equipment maintenance and repair to minimize downtime.
- Transfer cleaned dye to next step in manufacturing process manually and via the the company’s computer system to continue the manufacturing process.
- Maintain 6s protocol to ensure safety of our product and fellow employees.
- Inspected products and machines to maintain quality and efficiency.
Independent Contractor
Wonolo Contracting Services
08.2018 - 04.2021
- Work various positions with a multitude of different companies throughout North Texas.
- Worked with multiple companies specializing in various positions from handling specific medications to fixing lenses for prescription eye wear.
- Maintaining a business relationship with multiple companies to ensure future contracts in order to maintain self employment.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Linen Department
Baylor Scott and White
08.2019 - 07.2020
- Collection of dirty/ soiled linen
- Packing of soiled linen for the laundry
- Dispatch of soiled linen to the laundry
- Checking, sorting, and storing fresh linen
- Distribution of fresh linen to the floors and other specialty areas
- Stocktaking for linen and maintenance of records
- Uniforms/scrubs storage and issue
- Maintaining a healthy relationship with Doctors, nurses, and different specialist throughout the hospital in order to ensure each department has and gets what they need for their specific patients.
Manufacturing specialist/reticle technician
Texas Instruments
06.2016 - 07.2018
- Maintaining 5S protocol
- Running multiple machines over a 12 hour time span.
- Maintaining and cleaning reticles troubleshooting reticles, shipping and receiving new reticles while maintaining a positive relationship with outside vendors.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Trained new employees on manufacturing processes, equipment operation, and company policies, fostering a skilled workforce.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
Manufacturing specialist
Qorvo
05.2015 - 04.2016
- Run multiple machines over a 12 hour time frame.
- Learning and adapting to the old ways of the clean room IE paper travelers, smaller wafers, and a more disorganized workspace.
- Also maintaining the company's policy for being organized in the workplace and upholding the company's standard for its employees on and off of work.
- Generated detailed reports on production performance metrics, facilitating informed decision-making by management.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Made sure that products were produced on time and are of good quality.
- Trained new employees on manufacturing processes, equipment operation, and company policies, fostering a skilled workforce.
Manufacturing specialist
Texas Instruments
12.2010 - 03.2015
- Run multiple machines over a 12 hr shift, ensuring that they are operational and running through the shift.
- Communicating with coworkers, engineers, and supervisors in order to troubleshoot, manage and resolve any problems,situations, or errors that might come up to make sure that my machines are running efficiently and the necessary work is getting out on time before the deadline.
- Maintaining 5S, and upholding the company's standard for their employees on or off work.
Education
High School diploma -
South Oak Cliff High School
Dallas, Tx05.2004
Skills
- Organized, Detail oriented, Great multitasking skills, works well under pressure or if there's a deadline
- Works well in group or team, but can also perform individual tasks if the job requires
- Great communication skills, knows how take orders, and can lead the charge when the task is given
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Section name
- Marine Corp veteran. June 2004-Febuary 2007
- Operation Iraqi Freedom 2
- Operation Enduring Freedom
Timeline
Concierge, Front Desk
Quality Inn and Suites
04.2022 - Current
Manufacturing Specialist
Leonardo DRS
04.2021 - 12.2021
Linen Department
Baylor Scott and White
08.2019 - 07.2020
Independent Contractor
Wonolo Contracting Services
08.2018 - 04.2021
Manufacturing specialist/reticle technician
Texas Instruments
06.2016 - 07.2018
Manufacturing specialist
Qorvo
05.2015 - 04.2016
Manufacturing specialist
Texas Instruments
12.2010 - 03.2015
High School diploma -
South Oak Cliff High School
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