Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Dispatch Operator
Memorial Sloan Kettering Hospital
12.2019 - Current
Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
Maintained accurate records and updated files using electronic hospital database.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Provided on-the-job training and coaching to develop new dispatchers.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Proved successful working within tight deadlines and a fast-paced environment.
Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
Administrative Assistant
Ithaca College Office Of Admission
05.2016 - 05.2018
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Business Administration And Management
Ithaca College
Ithaca, NY
05.2018
Skills
Customer Relations
Proper Phone Etiquette
Project Management
Process Improvement
Spreadsheet Tracking
Graphics Software
Microsoft Office
Employee Consultation
Advanced Excel Spreadsheet Functions
Corrective Actions
Certification
Microsoft Office Specialist, Ithaca college - May2018
Timeline
Emergency Dispatch Operator
Memorial Sloan Kettering Hospital
12.2019 - Current
Administrative Assistant
Ithaca College Office Of Admission
05.2016 - 05.2018
Bachelor of Science - Business Administration And Management
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