Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Javon Miller

New York,NY

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emergency Dispatch Operator

Memorial Sloan Kettering Hospital
12.2019 - Current
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Maintained accurate records and updated files using electronic hospital database.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.

Administrative Assistant

Ithaca College Office Of Admission
05.2016 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Science - Business Administration And Management

Ithaca College
Ithaca, NY
05.2018

Skills

  • Customer Relations
  • Proper Phone Etiquette
  • Project Management
  • Process Improvement
  • Spreadsheet Tracking
  • Graphics Software
  • Microsoft Office
  • Employee Consultation
  • Advanced Excel Spreadsheet Functions
  • Corrective Actions

Certification

  • Microsoft Office Specialist, Ithaca college - May2018

Timeline

Emergency Dispatch Operator

Memorial Sloan Kettering Hospital
12.2019 - Current

Administrative Assistant

Ithaca College Office Of Admission
05.2016 - 05.2018

Bachelor of Science - Business Administration And Management

Ithaca College
Javon Miller