Javon Neal
Ascension Sacred Heart Medical Group
Arlington,TX
16
years of professional experience
Experienced with patient care advocacy, addressing patient concerns, and coordinating with healthcare providers. Utilizes effective communication strategies and empathetic interactions to improve patient outcomes. Strong understanding of healthcare processes and patient support systems.
Work History
Patient Care Advocate
2 Years 2 Months- Schedule and coordinate patient appointments with physicians while ensuring accurate patient and appointment information.
- Create and document patient cases for clinical triage, gathering relevant information and routing cases to the appropriate clinic or clinical staff for review.
- Review patient concerns and available documentation to help determine the appropriate clinic for timely evaluation and follow-up.
- Collect, enter, and update patient insurance information accurately within the healthcare system.
- Review and assist with patient claims, researching account information and documentation to help ensure claims are processed accurately and efficiently.
- Identify missing or inaccurate patient, insurance, and claims information and assist with resolving discrepancies.
- Assist patients with questions regarding appointments, insurance, claims, and clinical concerns while providing professional and compassionate service.
- Manage multiple patient cases, scheduling requests, claims, and administrative tasks while prioritizing urgent needs and maintaining attention to detail.
- Maintain accurate patient records and case documentation while following established procedures, quality standards, and confidentiality requirements.
- Collaborate with clinical and administrative teams to resolve complex patient,insurance, scheduling, and claims-related issues.
- Maintain productivity, quality, and service standards while handling a high volume of more than 100 patient interactions and administrative responsibilities.
Builder Customer Service Specialist
10 Years 5 Months- Assisted customers with billing inquiries, account balances, payment options, and utility service questions.
- Handled collection-related calls for past-due accounts by discussing balances, explaining available payment options, and helping customers establish payment arrangements.
- Processed customer payments while ensuring accuracy and compliance with company procedures.
- Maintained detailed documentation of customer interactions, payment agreements, and account activity using company systems.
- Resolved customer concerns with professionalism and empathy while working toward timely resolutions.
- Coordinated with dispatch, contractors, and internal departments to resolve customer issues and support ongoing projects.
- Prepared cost estimates for gas service projects and assist customers throughout the construction process.
- Reviewed project documentation and applicable regulations to ensure compliance with company standards.
- Managed over 100 customer accounts and priorities while maintaining exceptional customer service.
- Participated in weekly team meetings to improve operational efficiency and customer satisfaction.
Lead Customer Service Representative
3 Years 6 Months- Supervised daily operations of a high-volume customer service team.
- Assisted customers with billing inquiries, payment questions, and account-related concerns.
- Resolved escalated customer complaints using active listening, negotiation, and problem-solving skills.
- Maintained accurate customer records and documented all account activity in company systems.
- Coordinated with multiple departments to resolve customer issues quickly and efficiently.
- Monitored team performance and supported achievement of departmental goals.
- Delivered exceptional customer service while maintaining professionalism during difficult customer interactions.
Education
High School Diploma
Skills
Collections support
Billing & Payment Processing
Collections & Delinquent Account Support
Payment Arrangements
Call handling
Data Entry & Record Management
Regulatory & Policy Compliance
Inbound & Outbound Call Handling
Account documentation
Data management
Negotiation
Regulatory compliance
Attention to Detail
Written & Verbal Communication
Communication skills
Team Collaboration
Microsoft Office Suite
Timeline
Patient Care Advocate
Ascension Sacred Heart Medical Group
07.2024 - CurrentRead More
Builder Customer Service Specialist
Atmos Energy
02.2014 - 07.2024Read More
Lead Customer Service Representative
EMSI
07.2010 - 01.2014Read More
University High School
High School Diploma
Read More