Javon Rickman
Summary
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Decedent Care Representative - Contract
Aerotek/Actalent Services
07.2024 - Current
- Coordinated effectively with other healthcare professionals to ensure seamless transitions between different stages of care for patients.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Developed strong rapport with patients and their families, fostering a trusting relationship that led to better care outcomes.
Health Unit Coordinator
UNC Rex Healthcare
03.2023 - 12.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Patient Acct Rep II
Emory Hospital
01.2022 - 03.2023
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Monitored patient flow throughout day to maintain appointment times and schedules.
Forensic Tech Assistant & Body Removal Transporter
Final Passage Transporter, LLC
08.2016 - 01.2022
- Mixed, used and properly stored hazardous chemical cleaners to minimize risk of injury or illness
- Promoted site safety by handling equipment, chemicals and materials properly and with caution.
- Completed basic and semi-skilled work with little or no oversight.
- Arrived on time for every shift
- Handled dispatch requests based on level of need for transport .
- Assisted with complex transports of bodies
- Collected waste in approved disposal bags and sealed with correct procedures.
- Utilized identification tools to identify bodies being transported.
- Trained workers in proper methods, equipment operation and safety procedures.
Customer Support Associate
Lowes
05.2019 - 11.2021
- Generate Sales leads -Adept at rapidly processing customers return - Assisted in answering customer questions either over the phone or in person
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided seller support on refunds, posted feedback and policy changes.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Education
Bachelor Arts of Psychology - Psychology
Kennesaw State University
05.2024
Skills
- Demographics Information
- Administrative Duties
- Providing Information and Resources
- Documenting and Recording Information
- Registration and Scheduling
- Database Search and Data Entry Skills
- Entering Patient Data
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
Timeline
Decedent Care Representative - Contract
Aerotek/Actalent Services
07.2024 - Current
Health Unit Coordinator
UNC Rex Healthcare
03.2023 - 12.2023
Patient Acct Rep II
Emory Hospital
01.2022 - 03.2023
Customer Support Associate
Lowes
05.2019 - 11.2021
Forensic Tech Assistant & Body Removal Transporter
Final Passage Transporter, LLC
08.2016 - 01.2022
Bachelor Arts of Psychology - Psychology
Kennesaw State University
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