Javon Thomas
Dallas,TX
Summary
Organized and detail-oriented worker dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
5
5
years of professional experience
Work History
Independent Adjuster
Pilot Catastrophe Services
Richardson, TX
03.2023 - Current
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Maintained a solid understanding of how policy language applied to specific claims situations ensuring consistent interpretation for all parties involved.
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Effectively inspected and processed an average of 4 claims per day.
- Took photos of damages and proficiently compiled a well-organized and labeled photo report.
- Implemented a streamlined process of completing roof assessment forms, applying deductibles accurately, and efficiently tracking payments.
- Utilize Xactimate software for precise and thorough estimation, ensuring accurate input of essential details.
- Managed claims related to various perils including wind and hail, tropical cyclones, tornadoes, and sewage back-ups.
Account Executive
SEMrush
Dallas, TX
02.2022 - 02.2023
- Initiated outbound sales activities by conducting phone calls, composing emails, and organizing product demonstration to stimulate lead engagement and stakeholder interest.
- Fostered new business growth by executing strategic prospecting efforts, yielding a substantial pipeline consistent with sales objectives.
- Managed client accounts effectively, delivering support and resolving issues to maintain high satisfaction and promote retention.
- Maintained knowledge of product advancements and industry trends through ongoing training and cooperation with various departments.
- Contributed to a 4% rise in company revenue by consistently meeting key performance indicators.
Account Manager
LiquidAgents Healthcare
Plano, TX
07.2021 - 01.2022
- Managed the accounts and marketing of healthcare professionals, effectively promoting them to a client network.
- Managed contracts and compliance documentation distribution to facilitate smooth operations.
- Conducted over 100 calls daily to hospitals requiring healthcare staffing services.
- Develop and close new business contracts for qualified and unqualified leads, job opening opportunities and placements.
- Build and maintain strong business relationships with healthcare staffing vendor management systems.
- Prepare and deliver to leadership regular forecasts on my sales activities, pipeline, and expected deal closures.
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
Tulsa, OK And Dallas, TX
01.2020 - 06.2021
- Oversaw daily operational activities and maintained coordination of a substantial fleet to ensure adherence to customer service standards.
- Provided leadership and developmental support to a team, focusing on performance enhancement aligned with company objectives.
- Enhanced branch profitability by employing strategic upselling techniques, achieving an increase in average revenue per transaction.
- Analyzed sales and operational data to identify opportunities for process improvement, leading to heightened efficiency and improved asset management.
- Engaged in ongoing training to acquire skills essential for overseeing an Enterprise location.
- Contributed to maintaining customer satisfaction by assisting with the cleaning of vehicles during peak periods.
Education
Bachelor of Arts - Organizational Behavior Studies
University of Tulsa
Tulsa, OK12.2019
Skills
- Customer Service
- Communication
- Liability Analysis
- Claims Investigation
- Technical knowledge
- Detail-Oriented
- Fast Learner
- Decision Making
- Problem Solving
- Time Management
Timeline
Independent Adjuster
Pilot Catastrophe Services
03.2023 - Current
Account Executive
SEMrush
02.2022 - 02.2023
Account Manager
LiquidAgents Healthcare
07.2021 - 01.2022
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
01.2020 - 06.2021
Bachelor of Arts - Organizational Behavior Studies
University of Tulsa