JaVonda Nichols
Austin,TX
Summary
Dynamic professional with a proven track record at Motivcare, excelling in customer service supervision and team development. Expert in organization and time management, I enhanced service quality and fostered collaboration, leading to improved customer satisfaction. Adept at data entry and maintaining a professional demeanor, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist
Strait Music Company
Austin, Tx
10.2024 - 12.2025
- Greeting Visitors: The receptionist is often the first point of contact for clients and visitors, providing a warm and professional welcome.
- Managing Phone Calls: Answering, screening, and directing incoming calls, taking messages, and transferring calls to the appropriate departments or individuals.
- Scheduling Appointments: Coordinating calendars, scheduling meetings, and managing appointments to ensure efficient use of time and resources.
- Administrative Support: Performing clerical tasks such as sorting mail, making copies, and maintaining records to support daily operations.
- Maintaining Reception Area: Ensuring the reception area is tidy, organized, and stocked with necessary materials, creating a welcoming environment for visitors.
- Handling Mail and Deliveries: Managing incoming and outgoing mail and packages, ensuring important documents reach the right people.
Customer Service Supervisor
Motivcare
Austin, Tx
08.2017 - 05.2021
- Supervised customer service team to enhance service quality and efficiency.
- Developed training programs for new hires, improving onboarding experience.
- Implemented performance metrics to evaluate team effectiveness and customer satisfaction.
- Resolved escalated customer issues, ensuring timely and effective solutions.
- Monitored daily operations, identifying areas for improvement in service delivery.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Education
Vocational - Customer Service Specialist Certification
Austin Community College
03-2021
Vocational Database Administration Professional -
Goodwill
Austin, TX06-2019
GED -
Austin Community College
10-2017
Skills
Organization skills
Time management
Data entry
Telephone etiquette
Scheduling
Oral and writing communication
Verbal and written communication
Customer and client relations
Data inputting
Office administration
Professional demeanor
Timeline
Receptionist
Strait Music Company
10.2024 - 12.2025
Customer Service Supervisor
Motivcare
08.2017 - 05.2021
Vocational - Customer Service Specialist Certification
Austin Community College
Vocational Database Administration Professional -
Goodwill
GED -
Austin Community College