JaVonna Percy-Simpson
San Diego
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Property Manager
Westport Properties Inc
San Diego, CA
07.2025 - Current
- Managed property operations, ensuring effective tenant relations and timely maintenance resolution.
- Developed and implemented strategic plans for property enhancements and tenant retention initiatives.
- Budget preparation, tracking expenses to optimize financial performance of managed properties.
- Coordinated marketing strategies to attract prospective tenants, utilizing online platforms and local outreach.
Instacart Shopper
Instacart
San Diego, CA
06.2020 - 08.2025
- Streamlined order fulfillment processes to enhance customer satisfaction and delivery efficiency.
- Managed inventory organization to ensure accurate product selection and minimize errors.
- Conducted regular quality checks on products to uphold company standards and customer expectations.
Auto Sales Representative
Dream Machine
San Diego, CA
10.2024 - 03.2025
- Demonstrated vehicle operation and performance capabilities through personalized test drive experiences for prospective buyers.
- Engaged with finance team to ensure prompt approval and securing of customer financing.
- Maintained comprehensive understanding of sales and promotions policies to ensure accurate information regarding payment trade-in allowances and warranties.
- Maintain high referrals and consistent repeat business due to first-rate customer service standards.
Bartender
Jett's Grill and Bar
Marfa, TX
05.2024 - 08.2024
- Created innovative cocktail recipes to enhance customer experience and drive sales.
- Trained new bartenders on drink preparation techniques and bar safety protocols.
- Provided exceptional customer service, fostering repeat business and positive reviews.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Amazon Delivery Driver
Amazon DSP
Poway, CA
01.2023 - 02.2023
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Communicated effectively with dispatch teams to address delivery issues promptly.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Managed loading and unloading of packages, maintaining organization and accuracy.
Assistant Manager
7-Eleven
San Diego, CA
06.2022 - 01.2023
- Led daily operations to enhance customer service and satisfaction.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Trained and mentored team members on best practices for store management.
- Coordinated employee scheduling to ensure adequate staffing during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Uber Eats Driver
Uber
San Diego, CA
09.2020 - 01.2023
- Delivered packages with 98% on-time rate, optimizing routes for efficiency
- Maintained safety record while meeting deadlines, enhancing customer satisfaction
Cleaner
Tootsies Magical Cleaning
San Diego, CA
02.2020 - 10.2021
- Performed thorough cleaning and organizing, ensuring high customer satisfaction and sanitary conditions
- Executed detailed disinfecting procedures, enhancing overall cleanliness and health safety
- Maintained organized spaces, contributing to efficient operations and positive customer feedback
- Executed meticulous cleaning protocols, ensuring spotless environments
- Implemented efficient organization systems, enhancing workspace functionality and client satisfaction
Hostess
North Italia Restaurant
Del Mar, CA
11.2019 - 05.2021
- Greeted and seated guests, ensuring efficient table turnover and a welcoming atmosphere
- Managed reservations and phone inquiries, optimizing guest flow and satisfaction
- Upsold menu items, contributing to increased daily revenue
- Assisted in maintaining cleanliness and order, enhancing dining experience
- Facilitated smooth service by coordinating with kitchen and wait staff
Assistant
Randall's Office
San Diego, CA
11.2019 - 04.2020
- Scheduled and coordinated meetings, enhancing team productivity and ensuring timely follow-ups
- Streamlined office operations, managed executive schedules, and enhanced communication flow, leading to improved productivity and client satisfaction
- Meticulously maintained filing systems, coordinated complex travel arrangements, and ensured seamless office logistics for optimal efficiency
Waitress
Cochineal
Marfa, TX
08.2017 - 10.2019
- Handled customer orders and inquiries, significantly improving guest satisfaction and repeat business
- Enhanced customer service processes, leading to a noticeable increase in return customers
- Resolved guest issues promptly, contributing to a positive dining experience and higher retention rates
- Implemented creative solutions to improve customer service processes, resulting in higher retention rates and positive dining experiences
Waitress/Hostess
Hotel Saint George
Marfa, TX
08.2016 - 07.2017
- Orchestrated seamless guest experiences, managing reservations, seating, and phone inquiries while fostering a welcoming atmosphere and driving upsells
- Optimized front-of-house operations, enhancing guest satisfaction through efficient seating strategies and proactive problem-solving in a fast-paced environment
- Implemented feedback mechanisms to improve service delivery and customer engagement.
Education
Courses -
Microsoft
Skills
- Experienced with Microsoft Office applications
- Vehicle operation
- Payment processing
- Customer service-focused
- Financial budgeting and reporting
- Strategic leadership
- Revenue growth strategies
- Customer relationship management
- Property management
Timeline
Property Manager
Westport Properties Inc
07.2025 - Current
Auto Sales Representative
Dream Machine
10.2024 - 03.2025
Bartender
Jett's Grill and Bar
05.2024 - 08.2024
Amazon Delivery Driver
Amazon DSP
01.2023 - 02.2023
Assistant Manager
7-Eleven
06.2022 - 01.2023
Uber Eats Driver
Uber
09.2020 - 01.2023
Instacart Shopper
Instacart
06.2020 - 08.2025
Cleaner
Tootsies Magical Cleaning
02.2020 - 10.2021
Hostess
North Italia Restaurant
11.2019 - 05.2021
Assistant
Randall's Office
11.2019 - 04.2020
Waitress
Cochineal
08.2017 - 10.2019
Waitress/Hostess
Hotel Saint George
08.2016 - 07.2017
Courses -
Microsoft