Javonne Santos
West New York,NJ
Summary
Detail-oriented professional with 24 years of experience. Proven track record in data entry, administrative support, and maintaining comprehensive electronic filing systems. Skilled in Microsoft Office Suite, communication management, and ensuring accurate documentation for efficient operations. Proven ability to enhance communication and support team efficiency in a virtual setting. Detail-oriented professional with strong organizational skills and effective communication abilities. Proven track record in administrative support and time management, enhancing team collaboration and streamlining processes.
Overview
27
27
years of professional experience
Work History
Virtual Administrative Assistant
Thyme Care
Nashville, TN
04.2025 - Current
- Generate daily member reports and assist in preparing interdisciplinary care team meetings, enhancing the efficiency of case conferences.
- Provide inbound support across various communication channels, effectively triaging member needs to connect them with Care Teams for clinical support and care coordination.
- Contribute to special projects, including data entry and supporting the growth of the virtual medical practice.
- Assisted in maintaining efficient communication between patients and care teams.
- Organized patient records and documentation using electronic health systems.
- Responded to inquiries from patients and staff, providing timely information.
- Answered telephones and emails, replying to customer, and vendor inquiries and issues quickly and effectively.
- Coordinated general office duties such as filing, faxing, and data entry.
- Monitored emails daily to ensure that urgent messages were answered quickly.
Virtual Administrative Assistant
MDS Assets Recovery
West New York, NJ
12.2021 - 10.2024
- Executed routine business correspondence, transcription, and data entry to uphold efficient administrative operations.
- Maintained comprehensive electronic and paper filing systems, ensuring accurate documentation and information storage.
- Facilitated communication by answering and screening calls, scheduling appointments, and managing extensive contact lists.
FOIL Coordinator / Community Associate
NYC Office of the Comptroller
New York, NY
05.2007 - 05.2020
- Processed public inquiries and maintained comprehensive records to ensure compliance with the Freedom of Information Law.
- Coordinated logistics and facilitated communication channels to support smooth operations and enhance customer relations.
- Managed documentation, report writing, and expense tracking, while overseeing facilities maintenance to improve resident experiences.
Remote Administrative Assistant
Henry L. Johnson, Minister
Brooklyn, NY
01.1999 - 11.2019
- Managed general office operations by handling phone calls, filing, faxing, and copying tasks, ensuring smooth daily administrative functions.
- Implemented a record filing system that significantly enhanced document organization and improved management efficiency.
- Coordinated the scheduling of equipment repairs and maintenance, effectively reducing equipment failure and minimizing disruptions.
College Assistant / Lab Technician
Medgar Evers College
Brooklyn, NY
01.2004 - 01.2007
- Managed computer lab operations and provided technical support to students and staff, which enhanced productivity and maintained the Intranet System.
- Conducted data entry with a focus on confidentiality, coordinated logistics for meetings and travel, and supported administrative tasks including communication management and document editing.
Education
AAS - Digital Media Arts
Technical Career Institutes
New York, NYSkills
- Analytical and organizational skills
- Interpersonal skills
- Phone etiquette and office manners
- Microsoft Office proficiency
- Office management
- Business correspondence
- Administrative support
- Scheduling and calendar management
- Empathy and active listening
- Problem-solving skills
- Time management strategies
- Effective communication
- Notary public services
- Customer support and relations
- Research capabilities
- Adaptability to change
- Data entry accuracy
- Patient support services
- Attention to detail
- Team collaboration techniques
- Email management strategies
Timeline
Virtual Administrative Assistant
Thyme Care
04.2025 - Current
Virtual Administrative Assistant
MDS Assets Recovery
12.2021 - 10.2024
FOIL Coordinator / Community Associate
NYC Office of the Comptroller
05.2007 - 05.2020
College Assistant / Lab Technician
Medgar Evers College
01.2004 - 01.2007
Remote Administrative Assistant
Henry L. Johnson, Minister
01.1999 - 11.2019
AAS - Digital Media Arts
Technical Career Institutes