Summary
Overview
Work History
Education
Skills
Websites
GYM
Languages
Timeline
Generic
Jawad Ahmadi

Jawad Ahmadi

Ashburn,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Five Lion LLC
09.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Customer Service Officer

US Army Tactical Supplies LLC
03.2020 - 08.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.

Store Manager

Panjshir Emerald Jewellers
01.2017 - 03.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.

Finance Manager

Apollo Climax Company
02.2012 - 12.2016
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Enhanced budget management by implementing expense tracking and cost reduction strategies.
  • Optimized cash flow with diligent monitoring of accounts receivable and payable.
  • Improved financial forecasting accuracy, utilizing advanced analytical models.
  • Developed comprehensive financial reports for executive decision-making support.
  • Managed multimillion-dollar budgets, ensuring accurate allocation across departments.

Education

Associate of Applied Science - Computer And Information Sciences

PEA
Dubai
06.2011

Skills

  • Employee Performance Evaluations
  • Operations Management
  • Employee Scheduling
  • Task Delegation
  • Product and service knowledge
  • Cost Reduction
  • Customer Relations
  • Retail Operations
  • Business Administration
  • Sales Reporting
  • Product branding
  • Performance reviewing
  • Sales Growth
  • Cost Control
  • Team motivation
  • Negotiation
  • CSS
  • Contract Management
  • Budgeting and finance
  • Budget Management
  • Customer Service
  • Revenue Forecasting
  • Team Collaboration
  • Attention to Detail

GYM

Engaging in the gym as a hobby offers more than just physical benefits; it becomes a sanctuary where stress dissipates amidst the rhythmic clinks of weights and the whirring of cardio machines. Each session is a step towards strength, not just in muscles but in determination and discipline. It's a personal challenge, a daily dialogue between body and mind, pushing boundaries and redefining limits. The gym transforms into a space of self-improvement, where progress isn't just measured in pounds lifted or miles run, but in the confidence gained and the resilience built. As the sweat falls and the heart pounds, a sense of accomplishment settles in—a reminder that in this pursuit of wellness, the journey is just as rewarding as the destination.

Languages

Arabic
Professional Working
English
Native or Bilingual
Urdu
Full Professional
Persian
Native or Bilingual

Timeline

Assistant Manager

Five Lion LLC
09.2021 - Current

Customer Service Officer

US Army Tactical Supplies LLC
03.2020 - 08.2021

Store Manager

Panjshir Emerald Jewellers
01.2017 - 03.2020

Finance Manager

Apollo Climax Company
02.2012 - 12.2016

Associate of Applied Science - Computer And Information Sciences

PEA
Jawad Ahmadi