Jawad Saleh
Miami,FL
Summary
Adept at maintaining high standards of customer service and cleanliness, I leveraged my time at Pincho Factory to enhance team productivity and customer satisfaction. Skilled in cash handling and conflict resolution, my ability to multitask and empathize with customers consistently contributed to positive audit outcomes and streamlined operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Pincho Factory
Miami, FL
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
Jersey Mike's Subs
Miami, FL
04.2024 - Current
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Crew Member
Burger King
Miami, FL
05.2023 - 07.2024
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Miami Killian Senior High
Miami, FL06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
Accomplishments
- Documented and resolved a major issue with a customer's order of over $100 which led to their satisfaction.
- Achieved $30,000 in weekly sales through effectively helping with successfully helping run the restaurant and improving wait times as well as customer service.
- work/worked in 2 different restaurants effectively.
Certification
Serv-safe certification
All around student athlete in high school: Soccer, tennis, bowling, wrestling
I consider myself to be a very athletic person: I frequently run miles daily, hit the gym daily, play multiple sports casually, and had played varsity soccer, bowling, and tennis in high school.
Languages
Arabic
Full Professional
English
Full Professional
Spanish
Limited Working
Timeline
Cashier
Pincho Factory
04.2024 - Current
Crew Member
Jersey Mike's Subs
04.2024 - Current
Crew Member
Burger King
05.2023 - 07.2024
High School Diploma -
Miami Killian Senior High