JAWAD AHMAD IBRAHIM KHIL
Sacramento,California
Summary
Experienced retail professional with a track record of providing excellent sales, service, and interpersonal support. Committed to ensuring customer satisfaction by going above and beyond expectations. Seeking new challenges to leverage skills and contribute to a company.
Overview
13
13
years of professional experience
Work History
Fine Jewelry Sales Associate
Macy's
Sacramento
07.2022 - Current
- Greeted customers to determine wants or needs.
- Consistently achieved or surpassed monthly sales targets.
- Maintained the highest level of sales within the team.
- Enhanced customer experience by efficiently processing new credit accounts
- Maintained accurate records of all sales transactions.
- Demonstrated proficiency in identifying various types of gem stones and diamonds.
- Provided detailed product information to customers during their buying process.
- Ensured store security by monitoring suspicious activities and individuals.
- Organized merchandise displays in a visually appealing manner.
- Greeted customers and provided exceptional customer service.
- Advised customers on proper care of fine jewelry pieces.
- Conducted inventory checks to ensure adequate stock levels were maintained.
- Participated in promotional events such as trunk shows or special discounts for holidays.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted customers in selecting jewelry pieces according to their preferences and needs.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
- Processed sales transactions using point-of-sale systems.
- Provided assistance with online orders from customers who had difficulty navigating the website.
- Provided product knowledge about the available fine jewelry items.
- Worked closely with the store manager to develop strategies for increasing sales revenue.
- Processed special orders for out-of-stock items as requested by customers.
- Collaborated with colleagues to offer customer assistance.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed special orders or called other stores to find desired items.
Manager
Village Pizza & Café
Citrus Heights, CA
03.2022 - 04.2022
- Greet customers, provide customer service, answer phone calls, process orders, collect credit cards payments, check inventory, order supplies, meet with employees regarding their duties, create schedules
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager
Shamla atelier
Kabul, AFG
12.2020 - 09.2021
- Manage new products, make prices and tags, perform sales, greet customers, place orders
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Teacher
Ferdows Naween Academic Center
Kabul, AFG
01.2012 - 03.2016
- Prepare lesson materials for students, arrange and prepare for training new teachers, observe and monitor current English courses, type and translate essays in three formal languages, prepare brochures in English for the center, taught mathematics courses, taught Pashto, Persian and Dari languages, taught Art (Nastalik font) in Pashto, Persian and Dari
Skills
- MS Windows
- MS Office
- MS Excel
- MS PowerPoint
- Installation of programs
- Typing
- Communicating
- Reporting
- Auditing
Educationcertifications
- Natomas Adult Education, August 2022 - May 2023, Sacramento, ESL Certificate
- Alberoni Governmental University Afghanistan, March 2016 - December 2019, Bachelor's Degree; Agriculture and Plant Engineering
- Mohammad Alam Faiz Zad High School, March 2004 - December 2015, Kabul, AFG, High School Diploma
- Azeraksh Computer and English Language Academic Center, 2012-2013, Kabul, AFG, English Diploma and Certificate
- Ferdows Naween Academic Center - F.N.A.C, 2015, Kabul, AFG, Certificate of International Technology
- Anis Science Center, 2015-2016, Kabul, AFG, Mathematics Certificate
- Lincoln Learning Center Kohistan, 2017, Kapisa Province, AFG, Management and Leadership Certificate
- Lincoln Learning Center Kohistan, 2017, Kapisa Province, AFG, English Certificate
- Lincoln Learning Center Kohistan, 2017, Kapisa Province, AFG, Internet Course
Languages
- English
- Pashto
- Farsi
- Persian
- Dari
References
- Sadie Blas, Macy's, Manager, (808) 497-1302
- Sandra Takei, Macy's, Manager, (408) 218-8177
- Romal Omid, American Income life Insurance, RGA Manager, (925) 300-7148
- Edris Ahmadi, Cricket Wireless, Manager, (916) 233-7060
- Faisal Ghafari, Big O Tires, Manager, (916) 698-9814
- Ritta Mashriqi, Village Pizza & Café, Manager, (916) 465-1762
Timeline
Fine Jewelry Sales Associate
Macy's
07.2022 - Current
Manager
Village Pizza & Café
03.2022 - 04.2022
Manager
Shamla atelier
12.2020 - 09.2021
Teacher
Ferdows Naween Academic Center
01.2012 - 03.2016