Jawaid Iqbal
Springfield,VA
Summary
Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take ten-plus years in the field to repair, modify, install, and advise in the management of software and hardware. Career Highlights: Outstanding background in the field of troubleshooting simple and intricate tech applications Expert in remote and on-site consultation within an IT environment Exceptional ability to collaborate with diverse team members in projects Energetic self-starter with excellent analytical and organizational skills. Achieves goals, objectives and milestones in an accurate and consistent manner Proactively identifying and addressing issues related to MS applications and desktop OS. Image and deploy desktop/laptop also setup Phones for new users Installing and configuring Company standard applications. Desktop/laptop imaging and repair (i.e. update RAM, Hard Drive/replacing laptop’s screen and keyboard) Install, configure and troubleshoot third party software and troubleshooting hardware (printers) and email outlook/google issues. Hardware and Network support, Installation and support operating systems i.e. windows 7 and 10 and Installation, configuration and migration client workstations. Installation and maintaining the network cables / ports. Extensive experienced in configured and troubleshoot mobile devices (iOS, Andriod OS) Experienced in Google Admin console, docs, apps, drive, and Smart sheet. Management of file permission and ownership of important files and directories Capability to adapt and learn new tool, techniques, approaches, and corporate cultures Prepared to work on weekend, rotational, and night shifts
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inventory Manager
Ourisman Kia of Fairfax
03.2022 - Current
- Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end users
- Conduct troubleshooting to resolve IT-related and application issues for 200 plus users
- Acted as a single point-of-contact for managing telecommunications, data networking, and other technology services from installation to maintenance
- Performed remote troubleshooting using diagnostic techniques and relevant questions
- Answered incoming customer support calls and created detailed tickets to track and resolve issues
- Worked with customers to determine and implement the best solutions for their issues
- Performed follow-up calls and visits and updated customer statuses and information
- Installed and configured laptops, PC's/desktops, printers, and peripherals.
IT Help Desk Specialist
Honda of Tyson Corner
06.2008 - 03.2022
- Provide helpdesk support to end-users of proprietary software
- Answer questions about product features and resolve user problems
- Responded to client account questions, including billing and field service requests
- Created service orders to replace defective parts or request technician assistance
- Escalate service questions to appropriate client representatives
- Fill in for in-house IT services as needed, installing new desktop systems for a team of 150 including sales department, project managers and quality assurance team members.
Hardware Engineer
John Snow Inc
11.2006 - 05.2008
- Intel based DELL and HP computers, HP printers, Microsoft Windows 2000, Microsoft Office 2003
- Symantec Ghost and McAfee Antivirus
- I helped support a user base of seven hundred local and remote users on a Windows 2000/Exchange based network as a level one and two engineers
- I used to take work orders from the level one help desk calls to assist users with a wide range of systems experience and in a timely fashion, fix the problem
- The complexity is different all the time
- It can be as small a thing as re-enabling a user sign on to walking a remote user through setting up their home network
- If what comes to me and is something more than what can be handled over the phone or with my hands on the problem, I then assigned work to a higher-level support person
- This was usually a developer or the person in charge of that server or project
- I also used to setup Blackberry PDA’s, assist in PC and Laptop hardware rebuilds for users and on loaner equipment.
Asset Manager
- Asset management of all local and international offices, including the purchase of hardware and software for USAID, the Bill and Melinda Gates Foundation and the United Nations, among others
- Organize and maintained records of all assets, making sure to continuously devise new strategies in order to improve operations and inventory control
- Tracked special orders to ensure fulfillment, reviewed planned orders, and recommended processes for future orders
- Scheduled and conducted quarterly inventory audits to maintain 100% inventory accuracy
- Ensure that JSI assets are maintained properly and communicated with accounting and finance departments to obtain payment approval.
Education
Associate of Science - Information Technology
Arts & Commerce College
01.1999
CompTIA A -
Skills
- Technical Background:
- Hardware: iPads, iMacs, tablets, desktops, laptops, Scanners and Projectors
- Hardware Installation
- Technical Troubleshooting
- User Support
- System Updates
- Data Backup
Certification
CompTIA A+
Timeline
Inventory Manager
Ourisman Kia of Fairfax
03.2022 - Current
IT Help Desk Specialist
Honda of Tyson Corner
06.2008 - 03.2022
Hardware Engineer
John Snow Inc
11.2006 - 05.2008
Asset Manager
Associate of Science - Information Technology
Arts & Commerce College
CompTIA A -
Similar Profiles
Otis MitchellOtis Mitchell
Automotive Technician at Ourisman Fairfax KiaAutomotive Technician at Ourisman Fairfax Kia
PASCUALE BRUNIPASCUALE BRUNI
Sales Floor Manager at OURISMAN FAIRFAX TOYOTASales Floor Manager at OURISMAN FAIRFAX TOYOTA
Paul FoltzPaul Foltz
New Car Sales Manager at Shockley Honda / Ourisman Honda of FrederickNew Car Sales Manager at Shockley Honda / Ourisman Honda of Frederick
Ahmed AbdelrahmanAhmed Abdelrahman
HR & Internal Communications Manager at Department of Homeland SecurityHR & Internal Communications Manager at Department of Homeland Security
Arian NasariArian Nasari
Party Host at Flight Adventure ParkParty Host at Flight Adventure Park