JAWANA ROBY
Memphis,TN
Summary
Leveraged extensive experience in healthcare customer service, insurance verification, and appointment scheduling to deliver exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Access Coordinator
Bluff City Vascular/ Lifeline
Memphis, TN
10.2024 - 03.2026
- Coordinated patient access and scheduling for vascular procedures, enhancing operational efficiency.
- Streamlined insurance verification processes, ensuring timely approvals and reduce delays.
- Respond to incoming phone calls and emails related to scheduling inquiries.
- Send out appointment reminders and rescheduling notices.
- Report scheduling or workflow issues to leadership promptly.
- Provide general administrative assistance and patient support.
- Obtain prior authorizations or referrals as needed for Nephrology services.
Patient Finance Advocate
Methodist Le Bonheur Healthcare/ Firstsource
Memphis, TN
12.2023 - 07.2024
- Conducted on-site eligibility screenings for assistance programs
- Review the hospital census or utilize the established referral method to identify self-pay patients consistently throughout the day
- Screen referred patients for State, County, and/or Federal eligibility assistance programs and document the results of the screening in the onsite tracking tool and hospital computer system
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits
- Maintained comprehensive knowledge of program regulations, policies, and procedures
Eligibility Representative
Accredo Health Group / Express Scripts / Cigna
Memphis, TN
09.2021 - 10.2023
- Help patients get the medication they need: provide guidance to patients about prescription medication benefits, deductibles, co-payments, and authorizations to ensure pharmacy coverage
- Interact directly with healthcare providers: coordinate and research benefits coverage with Insurance providers, doctors' office and health care providers
- Keep track of patient interactions: While managing a high outbound call volume, while using expert listening and data entry skills to understand patient and provider requests and accurately document all interactions
- Assisting specialty pharmacy patients coordinate their medication needs and pharmacy benefits coverage
- Work with Insurance providers, doctors' offices and health care providers to obtain vital information to obtain prior authorization for drug therapies needed by patients with Rare Diseases
Sales Associate
Comcast
Germantown, TN
10.2018 - 07.2022
- Utilized tools, technology, and knowledge to drive exceptional customer interactions
- Evaluated customer's potential product needs and tailored XFINITY solution to meet customer video, data, voice, connected home, and Comcast mobile requirements
- Consistently surpassed targets in sales and customer service
- Conducted training sessions on products, sales techniques, and company protocols for new team members
Education
No Degree - Business Communication
High School Diploma -
Skills
Medical terminology
Excel Proficiency
Expert in Microsoft Office
Financial analyst
Sales
Customer service
Medical Records Management
Efficient data entry skills
ICD-10 coding
Financial counseling
Claims processing
Insurance verification
Conflict resolution
Attention to detail
Registration and scheduling
Insurance authorizations
Documentation skills
Intake assessment
Verbal and written communication
Organization and time management
Critical thinking
Timeline
Access Coordinator - Bluff City Vascular/ Lifeline
10.2024 - 03.2026
Patient Finance Advocate - Methodist Le Bonheur Healthcare/ Firstsource
12.2023 - 07.2024
Eligibility Representative - Accredo Health Group / Express Scripts / Cigna
09.2021 - 10.2023
Sales Associate - Comcast
10.2018 - 07.2022
Lone Star College - No Degree, Business Communication
Kirby High School - High School Diploma,