Jyshyra Stoner
Jonesboro,AR
Summary
Dynamic Access Coordinator at UAMS with a proven track record in enhancing patient satisfaction through efficient scheduling and problem-solving. Adept at navigating HIPAA compliance and fostering team collaboration, I excel in customer service and documentation management, ensuring seamless patient access and resolution of concerns. Committed to delivering exceptional healthcare experiences.
Overview
9
9
years of professional experience
Work History
Access Coordinator
UAMS
Jonesbroo
10.2023 - Current
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Hino
Team Member
Jonesboro
09.2021 - 10.2023
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Team Member
Tacos4life
Jonesboro
07.2019 - 08.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Chickfil a
Jonesboro
02.2016 - 06.2019
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Jonesboro High School
Jonesboro, AR05.2019
Skills
- HIPAA compliance
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Medical terminology
- Detail-oriented approach
- Scheduling coordination
- Appointment setting
- Documentation management
- Customer service
- Problem-solving
- Friendly and outgoing
- Healthcare
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Access Coordinator
UAMS
10.2023 - Current
Hino
Team Member
09.2021 - 10.2023
Team Member
Tacos4life
07.2019 - 08.2021
Team Member
Chickfil a
02.2016 - 06.2019
Jonesboro High School