De'Jhana Molden
Little Rock,AR
Summary
Proven Access Coordinator with a track record of enhancing patient experience at University of Arkansas for Medical Sciences, UAMS, by streamlining insurance verification and appointment setting processes. Demonstrates exceptional interpersonal relations and HIPAA compliance, significantly improving patient satisfaction and operational efficiency. Expert in leveraging decision-making capabilities and customer service skills to resolve issues and maintain confidentiality.
Overview
4
4
years of professional experience
Work History
Access Coordinator
University of Arkansas for Medical Sciences, UAMS
05.2022 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Front Desk Receptionist
Woodland Heights
03.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Appointment Scheduler
Bryant Medical Clinic
01.2021 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Followed up with patients to reschedule missed appointments.
Education
High School Diploma -
Central High School
Little Rock, AR05.2027
Skills
- Decision-making capabilities
- Insurance Verification
- Interpersonal Relations
- Appointment Setting
- HIPAA Compliance
- Problem-Solving
- Customer Service
- Prior authorization processing
Timeline
Access Coordinator
University of Arkansas for Medical Sciences, UAMS
05.2022 - Current
Medical Appointment Scheduler
Bryant Medical Clinic
01.2021 - 12.2021
Front Desk Receptionist
Woodland Heights
03.2020 - 04.2022
High School Diploma -
Central High School