JAWANA ROBY
Hyve Solutions
Cordova,TN
5
years of professional experience
Detail-oriented Repair Technician experienced in diagnosing, troubleshooting, repairing, and testing computer hardware and electronic equipment. Achieved high-quality standards by identifying hardware faults, replacing defective components, and adhering to technical procedures. Focused on maintaining an efficient work environment through effective use of tools, diagnostic equipment, and technical documentation.
Work History
Access Coordinator
1 Year 5 Months- Coordinated patient access and scheduling for vascular procedures, improving patient flow and reducing wait times.
- Streamlined insurance verification processes, ensuring timely approvals and reducing delays.
- Managed incoming phone calls and emails for scheduling inquiries, ensuring effective communication with patients.
- Distributed appointment reminders and rescheduling notices to patients, increasing appointment adherence rates.
- Communicated scheduling or workflow issues to leadership quickly to facilitate timely resolutions.
- Delivered administrative assistance and patient support, streamlining office operations and improving overall patient satisfaction.
- Obtained prior authorizations and referrals for Nephrology services.
Repair Technician
5 Months- Executed repairs, part replacements, and routine maintenance per established procedures to ensure optimal equipment performance.
- Diagnosed and troubleshot equipment issues to identify repair needs and determine effective solutions, enhancing equipment reliability.
- Inspect repaired equipment and complete functional checks to verify proper operation and quality standards.
- Document diagnostics, repairs, parts used, and work status accurately in service records.
- Maintain an organized, safe work area while handling tools, equipments, and components responsibly.
- Updated team on repair progress, technical findings, and unresolved issues to facilitate timely resolutions and maintain workflow.
Patient Finance Advocate
7 Months- Screen referred patients for State, County, and/or Federal eligibility assistance programs and document the results of the screening in the onsite tracking tool and hospital computer system
- Reviewed applications for eligibility and assessed applicant qualifications to ensure access to necessary benefits
- Conducted on-site eligibility screenings for assistance programs to identify and assist qualifying patients
- Review the hospital census or utilize the established referral method to identify self-pay patients consistently throughout the day
- Maintained comprehensive knowledge of program regulations, policies, and procedures to provide accurate guidance and support
Eligibility Representative
2 Years 1 Month- Guided patients on prescription medication benefits, deductibles, co-payments, and authorizations to secure necessary pharmacy coverage
- Work with Insurance providers, doctors' offices and health care providers to obtain vital information to obtain prior authorization for drug therapies needed by patients with Rare Diseases
- Interact directly with healthcare providers: coordinate and research benefits coverage with Insurance providers, doctors' office and health care providers
- Coordinated medication needs and pharmacy benefits coverage for specialty pharmacy patients
- Tracked patient interactions to facilitate follow-up and enhance service quality while managing high outbound call volume and accurately documenting requests
Education
No Degree - Business Communication
High School Diploma
Skills
Troubleshot server hardware issues.
Replaced RAM
CPU
and motherboard components.
Assembled and disassembled server systems.
Hardware diagnostics
SAP inventory support
Excel tracking and reporting
Critical thinking
Time management
Verbal and written communication
Timeline
Repair Technician
Hyve Solutions
05.2026 - CurrentRead More
Access Coordinator
Bluff City Vascular/ Lifeline
10.2024 - 03.2026Read More
Patient Finance Advocate
Methodist Le Bonheur Healthcare/ Firstsource
12.2023 - 07.2024Read More
Eligibility Representative
Accredo Health Group / Express Scripts / Cigna
09.2021 - 10.2023Read More
Kirby High School
High School Diploma
Read More
Lone Star College
No Degree from Business Communication
Read More