Jawanza Young
Cortland,IL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
Work History
Store Manager
Starbucks
Ithaca, NY
12.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Lowes Home Improvment
Columbia, South Carolina
11.2019 - 12.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Sales Team Manager
Belk
Flowood, MS
12.2017 - 11.2019
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Planned and directed staff training and performance evaluations.
Sales Associate
Forever 21
Aventura, FL
03.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Arts - Economics
Medgar Evers College of The City University of New York
Brooklyn, NY08.2011
High School Diploma -
St Vincent Grammar School
St Vincent07.2008
Skills
- Brand Awareness
- Delivery Schedules
- Customer Needs Identification
- Program Optimization
- Staff Assignments
- Team Meetings
- Inventory Accuracy
Timeline
Store Manager
Starbucks
12.2021 - Current
Operations Manager
Lowes Home Improvment
11.2019 - 12.2020
Sales Team Manager
Belk
12.2017 - 11.2019
Sales Associate
Forever 21
03.2015 - 03.2017
Bachelor of Arts - Economics
Medgar Evers College of The City University of New York
High School Diploma -
St Vincent Grammar School
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