JAWEED SARWARI
Stafford,United States
Summary
F&I Manager with over 5 years of successful.
Recognized consistently for performance excellence and contributions to success in automotive industry.
Overview
18
18
years of professional experience
Work History
F & I MANAGER
REGAL MOTORS, INC
Fredericksburg, VA
07.2016 - Current
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
Travel Consultant
WHOLESALE TRAVEL CENTRE
WASHINGTON, DC
07.2008 - 07.2016
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family, and business travelers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained and updated corporate traveler profiles with current information.
- Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
- Handled sensitive information with professionalism and discretion.
- Trained new staff and administrative support on customer service, recordkeeping, and travel planning procedures.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Communicated benefits and information regarding international travel insurance with clients and obtained the best rates, increasing repeat business.
Salesman
CHASE AUTO GROUP, INC
Dumfries, VA
07.2005 - 07.2008
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Trained and mentored new sales representatives.
Pharmacy Technician
CVS Pharmacy
Stafford, VA
07.2005 - 07.2006
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Counted and labeled prescriptions with correct items and quantities.
- Processed incoming drug orders by checking deliveries against paperwork and updating thecomputer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
High School Diploma -
Brooke Point High School
Stafford, VA06.2005
Skills
- Microsoft Office Suite
- Decision Making
- Quality Assurance
- Performance Management
- Handling Customer Complaints
- Team Management and Supervision
- Administration and Operations
- Database Maintenance
- Contracts and Vendor Agreements
- CRM Software
- Microsoft Office
- Customer Service Management
- Employee Motivation and Discipline
- Verbal and Written Communication
Timeline
F & I MANAGER
REGAL MOTORS, INC
07.2016 - Current
Travel Consultant
WHOLESALE TRAVEL CENTRE
07.2008 - 07.2016
Salesman
CHASE AUTO GROUP, INC
07.2005 - 07.2008
Pharmacy Technician
CVS Pharmacy
07.2005 - 07.2006
High School Diploma -
Brooke Point High School