Jenny Williams
Fletcher,NC
Summary
Dedicated communications professional with a history of meeting company goals utilizing consistent and organized practices. Team builder and clear communicator with strong problem solving and planning skills. Adaptable to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Marketing and Customer Relations Manager
Baldwin County Sewer Service
09.2011 - 06.2023
- Guided over ten clients per day with service and projects.
- Directed community engagement and educational programs, boosting brand awareness with unique displays, presentations and giveaways.
- Significantly increased company's positive online reviews 71% on Google and 73% on Facebook by implementing customer service strategies and continuously pursuing customer feedback.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing efforts.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Community Relations Manager
Mobile Gas
12.2009 - 01.2010
- Instigated internal Green Initiative, projecting significant reductions in company’s costs and waste
- Coordinated community outreach programs and sponsorships with internal volunteers and external organizations, which enhanced company's community presence by 20 consumer attribute rating points
- Launched company’s Twitter and Facebook sites and helped to develop and execute advertising plans
Marketing Representative
Mobile Gas
04.2007 - 12.2009
- Conducted comprehensive analyses and negotiated proposals and converted two major all-electric builders
- Coordinated with sales and operational teams to raise new construction saturation rate and facilitated retention programs for existing customer base
- Prompted corporate environmental focus, gaining 13 consumer attribute rating points for being good environmental stewards
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Education
Bachelor of Arts - Marketing
Auburn University
Auburn, AL05.2006
Skills
- Brand-Building Strategies
- New Business Opportunities
- Developing Targeted Leads
- Social Media Content Creation
- Customer Relationship Management
- Customer Rapport-Building
- Reputation Management
- Internal and External Communications
- Customer Retention Strategies
- Brand Messaging
Timeline
Marketing and Customer Relations Manager
Baldwin County Sewer Service
09.2011 - 06.2023
Community Relations Manager
Mobile Gas
12.2009 - 01.2010
Marketing Representative
Mobile Gas
04.2007 - 12.2009
Bachelor of Arts - Marketing
Auburn University
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