Jaxon Ingram
Edmond,OKLAHOMA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Front Desk/ Customer Service
Aggie Rec Center
06.2024 - Current
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Greeted and verified members and guests upon entry to optimize security.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Customer Service
The Hive Sports Complex
05.2023 - 06.2024
- Interacted with customers and employees to resolve customer service concerns.
- Provided excellent customer service while meeting challenging time goals.
- Welcomed and greeted guests and delivered outstanding customer service.
- Managed food resources, memorized orders, and coordinated customer service.
Lifeguard
Pelican Bay Aquatic Center
06.2022 - 08.2022
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Cleared pool areas of debris and hazardous objects to increase safety.
Lifeguard
Hurricane Harbor
06.2021 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
BBA - Business Administration And Management
Cameron University
Lawton, OK05.2025
Skills
- Stress Tolerance
- Sales Tracking
- Customer experience management
- Administrative Support
- Customer Service
- Quality Control
- Regulatory Compliance
Extra Curriculars
College basketball, high school basketball, high school football, high school track and field, FCA, National Honor Society, First Baptist Church Durant
Accomplishments
- Presidential member of The National Society of Leadership and Success (NSLS)
- Fall 2020 – Spring 2024 Academic Dean’s Honor List
- 2021 -2022 All-Tournament Team Region II Basketball
- 2021 - 2022 3rd Team All Region II Basketball
- High school basketball: All District Team 2018, 2019, and 2020; All Star Game MVP 2019; Team MVP 2018, 2019, and 2020; Team Captain 2019 and 2020
- High School Football: All Conference Quarterback 2017, 2018 and 2019; Max Prep National Player of the Week 2019; Team Offensive Player of the Year 2017, 2018, 2019; Team Captain 2019
Timeline
Front Desk/ Customer Service
Aggie Rec Center
06.2024 - Current
Customer Service
The Hive Sports Complex
05.2023 - 06.2024
Lifeguard
Pelican Bay Aquatic Center
06.2022 - 08.2022
Lifeguard
Hurricane Harbor
06.2021 - 08.2021
BBA - Business Administration And Management
Cameron University
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