Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Maxwell Watkins

Canyon Country,CA

Summary

Diligent customer service professional with experience at College of the Canyons, excelling in stress tolerance and problem-solving. Proven ability to enhance guest experiences through empathy and professionalism. Skilled in animal care and education, fostering teamwork and collaboration while ensuring high standards of cleanliness and animal welfare. Effective at presenting animal presentations to large groups

Overview

4
4
years of professional experience

Work History

Front Desk Customer Service Representative

College of the Canyons
08.2021 - Current


  • Managed call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the school lobby area.
  • Handled guest questions with empathy and understanding, working towards satisfactory resolutions. Assist guests with with finding proper channels to answer their questions.
  • Direct guests to proper locations

Animal Care Educator and Volunteer

Animal Tracks Inc.
03.2021 - Current


  • Collaborated with colleagues to develop and revise animal care, enhancing learning experience.
  • Established strong relationships with coworkers/volunteers through regular communication, fostering a supportive network for success.
  • Responsible for feeding and maintaining various exotic and domesticated animal species-including wolves, servals, monkeys, foxes, porcupines, sugar gliders, horses, donkeys, etc.
  • Cleaning and maintenance of animal enclosures
  • Assist team during tours with the public with animal presentations
  • Presenting various animals during educational tours with the public-including educating public on animal behavior and answering questions
  • Observing and acquiring skills and knowledge to further assist in care for various animal species
  • Assist in training of volunteers

Education

Associate of Arts - General Studies

College of The Canyons
Valencia, CA
06-2027

Associate of Arts - Vet Tech Degree Program

Penn Foster
Pennsylvania (Online)
06-2026

High School Diploma -

Canyon High School
Canyon Country
06-2021

Skills

  • Professionalism and courtesy
  • Customer experience management
  • Stress tolerance
  • Compassion and empathy
  • Cleaning protocols
  • Animal socialization
  • Stress reduction
  • Animal enrichment
  • Animal nutrition
  • Team collaboration
  • Problem-solving

Interests

I enjoy running and ran both Cross Country and Track in High School I enjoy hiking and being out in nature I enjoy observing animals in their natural environments and at sanctuaries and zoos

Timeline

Front Desk Customer Service Representative

College of the Canyons
08.2021 - Current

Animal Care Educator and Volunteer

Animal Tracks Inc.
03.2021 - Current

Associate of Arts - General Studies

College of The Canyons

Associate of Arts - Vet Tech Degree Program

Penn Foster

High School Diploma -

Canyon High School

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