Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jaxon Speer

Englewood,CO

Summary

Motivated worker experienced in seasonal roles with superior talent for getting up to speed quickly and working with customers. Disciplined, timely, hardworking, and attentive learner. Flexible schedule, and willing to work peak seasonal hours. Delivers excellent customer service with strong communication skills. Skilled in working with stressed, confused, and upset individuals in need of information, and supportive guidance. Effective at operating within heavily structured regulations and varied department guidelines to manage any requests for assistance from customers and coworkers alike. Team player with a personal philosophy of cooperation and mutual success. Passionate about mindful action, and proud to approach work with a positive attitude.

Overview

6
6
years of professional experience

Work History

Server

Wynkoop Brewing Company
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintain 22.0% tip average.
  • Frequently take care of 8 or more full tables on weekend nights.

Server

Lazy Dog Restaurant & Bar
08.2022 - 12.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Sought out ways to go above and beyond job requirements.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Took on additional job duties during unexpected backlog.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Server

Main Event Entertainment
12.2021 - 07.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, repeat customers and improved sales.
  • Responded to customer requests for products, services and information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Personal Childcare Provider

Unaffiliated
09.2018 - 09.2019
  • Mentored two boys one of whom had behavioral and learning disabilities.
  • Played games, worked on puzzles and read books.
  • Assisted with light housekeeping duties and running errands.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Monitored calendar to maintain sleeping, eating and school schedules.
  • Assisted children with homework assignments and special projects.
  • Established lasting, professional connections with family and children by encouraging open communication and delivering positive feedback.
  • Involved children in caring for household pets and chores.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.

Animal Shelter Volunteer

Los Angeles Animal Services
06.2018 - 04.2019
  • Provided humane care for domestic animals, including dogs, and cats.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
  • Monitored and maintained food and water for boarded animals according to animal dietary health guidelines.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
  • Administered care for animals and reported signs of illness, disease, and injury to veterinarians.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.

Education

Basic EKG Interpretation Certification -

Denver Health, Rita Bass EMS Education Institute
Denver, CO
12.2023

Intravenous Therapy Certifcation -

Denver Health, Rita Bass EMS Education Institute
Denver, CO
12.2023

EMT-B Certification - National Registry of Emergency Medical Technicians

Denver Health, Rita Bass EMS Education Institute
Denver, CO
09.2023

Some College (No Degree) - Global & National Security

University of New Mexico
Albuquerque, NM

High School Diploma -

Ramon C. Cortines School of Visual And Performing Arts
Los Angeles, CA
06.2019

Skills

  • De-escalation Techniques
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Building Customer Loyalty
  • Calm Under Pressure
  • Multitasking and Prioritization
  • Team-Oriented and Cooperative
  • Efficient and Detail-Oriented
  • Disciplined and hardworking
  • Risk Assessment

Accomplishments

    Received multiple awards within The UNM Army ROTC Program including but not limited to, Best MS2 Cadet, and Most Improved freshman year.

Additional Information

Personal interests include: Exercise and Nutrition, Reading, History, Zoology, Brazilian Jiu-Jitsu, Dog Training, Art, Engineering. I enjoy collaborating with others and have a passion for understanding people and the different perspectives we all bring.


Timeline

Server

Wynkoop Brewing Company
04.2023 - Current

Server

Lazy Dog Restaurant & Bar
08.2022 - 12.2022

Server

Main Event Entertainment
12.2021 - 07.2022

Personal Childcare Provider

Unaffiliated
09.2018 - 09.2019

Animal Shelter Volunteer

Los Angeles Animal Services
06.2018 - 04.2019

Basic EKG Interpretation Certification -

Denver Health, Rita Bass EMS Education Institute

Intravenous Therapy Certifcation -

Denver Health, Rita Bass EMS Education Institute

EMT-B Certification - National Registry of Emergency Medical Technicians

Denver Health, Rita Bass EMS Education Institute

Some College (No Degree) - Global & National Security

University of New Mexico

High School Diploma -

Ramon C. Cortines School of Visual And Performing Arts

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