Nekita Miller
Killeen,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Server
Longhorn
03.2019 - 11.2023
- Received compliments from guest and returned guests frequently
- Very good at active listening and engaging with guest
- Great at working under pressure and still making guest satisfied
- Managed taking more than one table
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Printed dining checks with total due, collected payment and completed transactions
- Worked POS system to place orders, manage bills, and handle complimentary items
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous satisfaction from satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Cashier
Belk
03.2018 - 09.2018
- Executed currency and credit transactions quickly and accurately
- Directed customers to different parts of the department they were not familiar with
- Highly skilled at multitasking in a high tempo
- Detail oriented with the ability to mentally and tactically handle or resolve a issue.
- Accomplished goals that were set for that day
- Highly skilled at checking customers out in a high tempo while remaining calm.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Bachelor Of Arts - Theater
The University Of Southern Mississippi
Hattiesburg, MS05.2017
Skills
- Customer service
- Ability to multitask
- Type 60 wpm
- Assist multiple customers
- Data Entry
- Account updating
- Critical Thinking
- Conflict Resolution
- Sales expertise
- Retail store support
- POS systems expert
- De-Escalation Techniques
- Team Player
Timeline
Server
Longhorn
03.2019 - 11.2023
Cashier
Belk
03.2018 - 09.2018
Bachelor Of Arts - Theater
The University Of Southern Mississippi
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