Summary
Overview
Work History
Education
Skills
Timeline
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Jay Booth

Holly Springs,NC

Summary

- Dedicated professional with a proven track record in customer service and personnel management.

- Proficient in maintaining strong customer relationships, interpersonal skills and adhering to customer requirements.

- Possesses excellent communication through consistent outreach and product updates.

- Thrives in high-pressure environments and adept at handling fast-paced settings.

Overview

5
5
years of professional experience

Work History

Account Manager

NextLot
05.2022 - Current
  • Cultivated strong customer relationships through consistent communication channels, including email cadences and meetings, while guiding customers through comprehensive onboarding processes.
  • Collaborated effectively within a fast-paced team environment to achieve collective objectives, playing a pivotal role in developing training materials for new team members and clients.
  • Leveraged analytical capabilities to meticulously track and report on account performance metrics, providing valuable insights for future growth strategies, and proactively assisted with customer revenue tracking and account management.
  • Educated clients on new products and services, resulting in enhanced user engagement and customer satisfaction.


Resort Manager

Harmony Animal Hospital
01.2019 - 05.2022
  • Developed and implemented promotional strategies to increase occupancy.
  • Developed contingency plans for unanticipated challenges arising during peak holiday seasons or adverse weather conditions affecting overall business operations.
  • Managed day-to-day operations of the lodging facility, scheduling staff and overseeing budgets.
  • Maintained a safe and relaxing environment for both animals and staff alike.

Education

Certification of Program - Audio Engineering

Conservatory of Recording Arts And Sciences
Phoenix
08.2018

Skills

  • Goal-Oriented
  • Customer training
  • Needs analysis
  • Goal Setting
  • Team Training
  • Customer Service
  • Data-driven decision-making
  • Account development
  • Staff Management
  • Client Relationship Management
  • Account oversight
  • Complaint Management

Timeline

Account Manager

NextLot
05.2022 - Current

Resort Manager

Harmony Animal Hospital
01.2019 - 05.2022

Certification of Program - Audio Engineering

Conservatory of Recording Arts And Sciences

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Jay Booth