Jay Briola
Las Vegas,NV
Summary
Experienced dispatcher with a strong background in logistics management and communication. Known for optimizing routes and improving delivery schedules, contributing to timely dispatch and enhanced customer satisfaction.
Overview
18
18
years of professional experience
Work History
Dispatcher
Crossroads Courier
Las Vegas, Nevada
11.2025 - Current
- Coordinated delivery schedules for timely dispatch of packages.
- Managed communication between drivers and clients to ensure smooth operations.
- Monitored vehicle locations using GPS tracking systems for efficient routing.
- Managed daily delivery and work schedules to maximize coverage.
- Assigned drivers to appropriate routes based on customer needs.
- Documented delivery statuses and resolved issues during transit.
- Resolved customer complaints related to service issues or delays.
- Responded to customer inquiries regarding delivery status and logistics support.
- Collaborated with team members to improve operational workflows and efficiency.
Dispatcher
B2B Delivery
Las Vegas, Nevada
10.2023 - 11.2025
- Managed communication between drivers and clients to ensure smooth operations.
- Monitored vehicle locations using GPS tracking systems for efficient routing.
- Coordinated delivery schedules for timely dispatch of packages.
- Responded to customer inquiries regarding delivery status and logistics support.
- Resolved customer complaints related to service issues or delays.
- Collaborated with team members to improve operational workflows and efficiency.
Assistant Manager
Intelliquick Delivery
Las Vegas, Nevada
10.2008 - 06.2021
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in resolving customer inquiries and service issues promptly.
- Coordinated daily operations for timely and efficient delivery services.
- Collaborated with teams to streamline communication and operational processes.
- Monitored inventory levels to maintain supply chain effectiveness.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA06-1993
Skills
- Delivery coordination
- Logistics management
- Route optimization
- GPS tracking
- Route planning
- Problem resolution
- Customer service
- Communication skills
Timeline
Dispatcher
Crossroads Courier
11.2025 - Current
Dispatcher
B2B Delivery
10.2023 - 11.2025
Assistant Manager
Intelliquick Delivery
10.2008 - 06.2021
High School Diploma -
Meadowdale High School