JAY IVERSON ANTOINE
Securitas Security Services USA
New York,NY
2
Languages
8
years of professional experience
Accomplished Operations Manager with a proven track record at Securitas Security Services USA, enhancing operational efficiency and customer satisfaction. Expert in business and operations management, adept in problem-solving and client relations, I significantly improved service quality by implementing strategic planning and employee training, directly contributing to a 40% increase in customer retention.
Work History
OPERATIONS MANAGER
3 Years 3 Months- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support to meet company objectives for over 120 security officers.
- Managed day-to-day accounting operations including Electric Time Keeping, journal entries, accounts payable and receivable, payroll processing managing a book of business with 4,500 + hours weekly.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
POLICE OFFICER
1 Year 6 Months- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Prepared detailed reports on incidents and arrests made.
- Provided security at public events such as parades, concerts, or sporting events.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Developed positive relationships with members of the community through outreach programs.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
SECURITY OFFICER
2 Years 11 Months- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Welcomed staff, guests, vendors, and contractors upon their arrival at facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
Education
Bachelor of Science - Criminal Justice - Minor Pre Law
Associate of Science - Criminology
High School Diploma
Skills
Customer service
MS office
Business and operations management
Client relations
Customer retention
Data management
Problem-solving
Planning and implementation
Languages
English
Native or Bilingual
French
Professional Working
Timeline
OPERATIONS MANAGER
Securitas Security Services USA
06.2023 - CurrentRead More
POLICE OFFICER
Atlanta Police Department
12.2021 - 06.2023Read More
SECURITY OFFICER
Securitas Security Services USA
01.2019 - 12.2021Read More
Secondary School For Law
High School Diploma
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Kingsborough Community College
Associate of Science from Criminology
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John Jay College of Criminal Justice
Bachelor of Science from Criminal Justice - Minor Pre Law
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