Jay Johnson

• Received inbound calls from prospective and existing vQVC customers.
• Assists customers with placing orders online and over the phone.
• Assists customers with existing orders, replacements, returns, and refunds.

AON

• Handles incoming calls from Medicare-eligible members.
• Sets up enrollment appointments with licensed insurance agents.
• Assists members with questions about Medicare eligibility.
• Assists with members' H.R.A. accounts.

Superior Vision

• Takes inbound calls from eye care professionals.
• Assists callers regarding member eligibility, ordering prescription eyeglasses, and online troubleshooting.
• Assists callers with credentialing questions.
• Claims status verification.

• Verified the identity of the patient receiving medication prior to administration.
• Worked collaboratively with the healthcare team to coordinate patient care services.
• Interacted with patients through games and fun activities to boost mood and improve overall memory.
• Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
• Assisted with the storage, distribution, and management of medication inventory to ensure availability.
• Evaluated patient responses to medications administered, and reported any changes or unusual occurrences immediately to the supervising nurse or physician.
• Maintained medication stock and cleaned patient rooms and equipment.
• Assisted patients with activities of daily living, such as bathing, dressing, and grooming.

• My responsibilities included answering phone calls and emails from executive assistants.
• I assist them in booking virtual meetings for their leaders.
• I conduct weekly quality evaluations to ensure that all meetings occur as planned.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Provided guidance on the proper usage of online banking platforms.
• Navigated multiple computer systems and applications and utilized search tools to find customer information.
• Resolved problems or discrepancies concerning customers' accounts.
• Researched complex customer inquiries using multiple systems while ensuring the accuracy of information provided.
• Researched and resolved complex customer inquiries regarding loans, credit, and consumer accounts.
• Adhered to strict security measures when handling confidential customer data.
• Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.